Sistemas de Gestão de Conhecimento

SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key... Saiba mais

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and... Saiba mais

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat,... Saiba mais

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature... Saiba mais

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Saiba mais

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions,... Saiba mais

Tribe is a cloud-based community platform solution designed for online communities of all sizes. Key elements include complete customization, embeddable widgets, modern design, comprehensive API, gamification, analytics, powerful... Saiba mais

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing,... Saiba mais

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features... Saiba mais

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report... Saiba mais

Microsoft Project is a project management software designed for enterprises of all sizes. The tool includes project scheduling features, which allow management to create a project schedule, define and assign each project task,... Saiba mais

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with... Saiba mais

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps... Saiba mais

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... Saiba mais

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... Saiba mais

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology-related issues. Key features include help desk... Saiba mais

Maximizer CRM is an integrated customer relationship management (CRM) solution suitable for organizations of all sizes across various industries. This solution can be deployed on both on-premise and in the cloud. Maximizer CRM... Saiba mais

Maximizer CRM is an integrated customer relationship management (CRM) solution suitable for organizations of all sizes across various industries. This solution can be deployed on both on-premise and in the cloud. Maximizer CRM... Saiba mais

Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management,... Saiba mais

Logikcull is a cloud-based system for managing the process of legal discovery. With Logikcull, practices are able to drag and drop files, search, cull and create discovery productions within a secure system. Logikcull makes... Saiba mais

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of... Saiba mais

SAP Litmos is a cloud-based continuous learning platform that unifies learning management, the extended enterprise, prepackaged content and a content management system to meet organizations’ training needs. SAP Litmos is SSAE... Saiba mais

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include... Saiba mais

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and... Saiba mais

SAP - CRM is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales... Saiba mais

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online... Saiba mais

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their... Saiba mais

Quip is a cloud-based project management and task collaboration solution that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team... Saiba mais

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships. Help Scout is designed to look like a personal email. There are no ticket numbers, case numbers or... Saiba mais

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. Key features of the solution include dashboards, charts and reports, routing, assignments and... Saiba mais

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... Saiba mais

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the... Saiba mais

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process... Saiba mais

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be... Saiba mais

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure... Saiba mais

Adobe Campaign is a marketing automation platform used in email automation, delivery and reporting. It allows users to create, coordinate and deliver dynamic campaigns through emails, mobile platforms and offline... Saiba mais

Seismic is a cloud-based sales enablement platform which helps automate content-related marketing processes and conversions. Primarily catering to midsize and large businesses, it provides custom-built solutions for wealth... Saiba mais

Teamwork Desk is a ticketing solution that helps businesses of all sizes resolve customer queries through a unified inbox, canned responses, prioritization and more. It aims to improve agent performance/productivity by letting... Saiba mais

Lessonly is a cloud-based learning management system that allows users to build, share and track training materials and activity from a singular interface. It is primarily used by customer service teams, sales teams, and human... Saiba mais

MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace. Our user-friendly, infinitely customizable approach fits into the way... Saiba mais

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting... Saiba mais

PRTG Network Monitor is an on-premise and cloud-based network monitoring solution. The system caters to businesses of all sizes across multiple industry verticals and is compatible with Windows 7 or later. Primary features... Saiba mais

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation... Saiba mais

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of... Saiba mais

eXo Platform is a digital workplace solution that allows businesses to connect, engage, empower, and reward teams. eXo Platform is a holistic solution that combines social, collaborative, gamification and reward features to... Saiba mais

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone,... Saiba mais

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog.... Saiba mais

PlanPlus Online uses the Franklin Covey business planning methodology to help organizations and professionals in real estate, insurance and finance sectors manage both time and customers. The system provides an all-in-one... Saiba mais

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media... Saiba mais

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including... Saiba mais

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or... Saiba mais

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module... Saiba mais

LiveHelpNow multi channel help desk/call center software facilitates real-time customer service communications via the following channels: Live chat, Chat Bot, SMS/Text, Email, Facebook, VoIP(Phone) as well as provides ability... Saiba mais

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge... Saiba mais

Cosential is a cloud-based CRM and proposal automation tool that allows business developers, marketers and principles to access and act upon the information specific to their role that compliments cross-functional... Saiba mais

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use... Saiba mais

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based... Saiba mais

Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be suggested through context.... Saiba mais

Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets... Saiba mais

SalesNexus is a cloud-based marketing and sales automation suite that includes customer relationship management (CRM) and marketing automation. The solution tracks pertinent sales information such as calls, emails and where the... Saiba mais

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge... Saiba mais

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to... Saiba mais

Zoho Connect is a cloud-based project collaboration tool designed for businesses of all sizes across various industries. It allows users to build an enterprise social network so that colleagues can collaborate and connect on... Saiba mais

SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service... Saiba mais

Sage CRM is a cloud-based customer relationship management solution designed to help small and midsize businesses optimize their customer experience by offering tools to manage new and existing client relationships. Applications... Saiba mais

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to... Saiba mais

Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM)... Saiba mais

Guru organizes information and makes it accessible everywhere you work, keeping your teams connected, confident, and engaged. With Guru, information flows seamlessly through your organization, cutting through meeting and chat... Saiba mais

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail,... Saiba mais

ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the... Saiba mais

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal... Saiba mais

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge... Saiba mais

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base... Saiba mais

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management,... Saiba mais

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of... Saiba mais

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit... Saiba mais

Teamwork Spaces is a knowledge management software designed to help businesses in the education, finance and other sectors collaborate with teams to build and share content with clients. Administrators can include images,... Saiba mais

Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer... Saiba mais

AtSpoke is a cloud-based help desk and ticketing solution suitable for small and midsize companies to help them manage their work requests. The solution can be used across human resource, IT, office management and other... Saiba mais

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva... Saiba mais

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management,... Saiba mais

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known... Saiba mais

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport... Saiba mais

Slab is a knowledgebase and collaborations management solution designed to help businesses create a database of documents, policies and procedures, articles, employee handbooks, guidelines and more. Organizations can modify,... Saiba mais

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries. AnswerHub enables team... Saiba mais

Clipicious is a collaboration tool that helps businesses of all sizes in education, sales, accounting, law and other industries collect, organize, annotate and share information from a centralized platform. Professionals can... Saiba mais

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... Saiba mais

Agiloft Contract Management Suite is a cloud-based contract management suite suitable for companies of all sizes. It offers workflow automation, budget and forecast reports, a search engine with optical character recognition... Saiba mais

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals... Saiba mais

Igloo is a cloud-based based desktop and mobile collaboration platform that helps users connect stakeholders and create collaborative environments for their employees. This collection of digital workplace solutions helps... Saiba mais

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles... Saiba mais

JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a... Saiba mais

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys. HelpDesk... Saiba mais

MyHub is a cloud-based intranet and knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and serves clients globally. The key features of MyHub are intranet setup and management,... Saiba mais

KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations. The solution's Contact management... Saiba mais

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The... Saiba mais

Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite and provides users with content management capabilities, employee engagement analytics, permission management and... Saiba mais

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs,... Saiba mais

FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to... Saiba mais

ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information into an accessible management tool to be used by employees. Key features includes data flowcharts, title... Saiba mais