35 de produtos

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and... Saiba mais

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Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience,... Saiba mais

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MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching,... Saiba mais

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Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line... Saiba mais

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RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute... Saiba mais

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Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time... Saiba mais

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