Sistemas de Suporte ao Cliente

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management... Saiba mais

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report... Saiba mais

todo.vu is cloud-based project management solution offering integrated customer relationship management, project management, time tracking and billing tools. The platform is suitable for contractors, freelancers and small teams.... Saiba mais

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education,... Saiba mais

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information... Saiba mais

Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messages, and an integrated help desk. It caters to... Saiba mais

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let... Saiba mais

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online... Saiba mais

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... Saiba mais

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... Saiba mais

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be... Saiba mais

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call... Saiba mais

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... Saiba mais

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key... Saiba mais

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The... Saiba mais

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an... Saiba mais

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and... Saiba mais

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based... Saiba mais

Logicbox is cloud-based business management software that is suitable for small to midsize companies in a variety of industries. It offers a suite of business management modules and functions that can be configured to... Saiba mais

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge... Saiba mais

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Saiba mais

XSellco Helpdesk is help desk software designed for e-commerce sellers that supports multichannel marketplaces. xSellco offers over 60 e-commerce integrations and centralizes customer support queries from webstores, marketplaces... Saiba mais

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit... Saiba mais

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable... Saiba mais

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT... Saiba mais

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known... Saiba mais

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... Saiba mais

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and... Saiba mais

Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power... Saiba mais

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through... Saiba mais

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs,... Saiba mais

Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that... Saiba mais

Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. The key features of the solution include multi-level IVR (interactive voice response), call monitoring and blocking,... Saiba mais

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... Saiba mais

Iridize is a cloud-based learning management system (LMS), which is suitable for businesses of any size. Key features include behavior-responsive messaging, activity tracking, employee targeting by role, A/B testing and audit... Saiba mais

Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes and... Saiba mais

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing,... Saiba mais

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one... Saiba mais

O Sparkcentral é uma plataforma de software como serviço (SaaS na sigla em inglês) projetada para ajudar as empresas a gerenciar operações de atendimento ao cliente em vários canais de mensagens assíncronas, como WhatsApp, Viber,... Saiba mais

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline... Saiba mais

C2 ATOM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific... Saiba mais

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their... Saiba mais

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels.... Saiba mais

Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D... Saiba mais

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With... Saiba mais

Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels. Prompt.io offers integration with different customer... Saiba mais

Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer service operations. The centralized dashboard allows users to manage lead pipelines as prospects convert into... Saiba mais

Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales... Saiba mais

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback... Saiba mais

BlueCamroo is a cloud-based business management platform that provides features such as lead and customer management, team collaboration, task and project management, customer support, time tracking, expenses management, billing... Saiba mais

Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel,... Saiba mais

Toonimo is a cloud-based online self-service solution specializing in customizable digital walkthroughs. Toonimo helps direct visitors to next best actions on users’ websites. It features human voice overlay, so visitors are... Saiba mais

Creatio Service (formerly bpm'online) is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management,... Saiba mais

nixi1 is a cloud-based chat management solution, which helps small businesses, contact centers and travel agencies streamline communication across multiple channels including WhatsApp, Facebook Messenger, SMS and Telegram.... Saiba mais

CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across various industry verticals. Key features include workflow automation, customer asset management, contract... Saiba mais

AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients'... Saiba mais

Radiance Labs is a customer success solution that helps eCommerce businesses utilize the built-in communication tools to manage the entire customer lifecycle, from marketing to customer support from within a unified platform. It... Saiba mais

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter,... Saiba mais

DeepTone Insights Anywhere is a web-based speech analytics SDK designed to help businesses detect speech, gender and language to gain insights into various metrics in human speech. Key features include audio capture, voice... Saiba mais

Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents... Saiba mais

Requuest is a cloud-based IT support and service request management solution that helps businesses handle client inquiries. It provides tools for defining workflow, opening new tickets, assigning tickets to agents and monitoring... Saiba mais

Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large... Saiba mais

Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice... Saiba mais

About us We are Saysimple. We are experts when it comes to enhancing customer conversations. Providing our clients with the ability to focus on providing their customers with the level of service they deserve. Through our... Saiba mais

CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to... Saiba mais

SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to... Saiba mais

Talla is an automation platform that helps businesses leverage artificial intelligence (AI) technology to streamline customer service processes and provide support to employees/clients. Talla gives you the power to turn your chat... Saiba mais