Elizabeth jenkins M. Especialidade: Bens de consumo
Ability to customize data input so that we can extract and parse to use in forecasting and planning
Without a doubt the best feature of this software is the attention we got from the actual employees of the company, including some actual source code enhancements, that would never have happened at a big software company. We new that we needed to move from QuickBooks and could not afford some of the bigger players in the market, so we took a leap of faith based on what we saw as potential from BizAutomation. As with all software implementation - our move was not without some pain, but we truly appreciate the willingness of the company to take the time to listen to our needs and make improvements and modifications based on our business practice. We believe that Biz is the right system to provide the organization, information and access of information we need for our company to continue to grow
The company is small and does not offer 24/7 customer support - but that said, they are very accessible and willing to do what is necessary even in "off-hours"
Hans F. Especialidade: Vinhos e licores Número de funcionários: 13-50 funcionários
We are celebrating being now one year live and are running our entire business with BizAuto. The integration was much less complicated as anticipated and we have been LIVE WITHOUT interruptions for ONE YEAR! Our goal and dream to run our entire business from one platform/software has been accomplished. As scary as the decision was to give up all our "favorite" old software modules and closets filled with hardware - it has been a dream come true to have everything in the cloud and in one place (software). We have no more IT service bills, no more servers to update, no more software upgrades to pay, no more headache! On top of it all, our overall IT/software spending over the year has been tremendously less.
I know that I have been very stingy giving out 5 stars on this survey, but as everything in life ...there is always room for improvements. As satisfied we have been with BizAutomation, especially the support - we are continuously striving to grow our business and our software partner to grow and improve!
Overall, THANK YOU BizAutomation for all your support in the last year!
HAPPY ONE YEAR BIRTHDAY from all of us at Schlossadler Wines & Travel.
Amazing value for the functions and capability of the software.
No phone app to sync CRM data. Limited options to format some fields.
Chance B. Especialidade: Software Número de funcionários: 2-10 funcionários
You get a very strong and modern true cloud ERP solution for a fraction of the cost of NetSuite, Acumatica, SAP Business One or Sage
The user interface is nice and modern, coupled with a customizable dashboard. Strong accounting, solid inventory control, great E-commerce and decent CRM. This solution hits the sweet spot for SMBs. Either they are outgrowing their current Quickbooks integrated with multiple other software solutions to get something similar to an ERP or those businesses have a ERP and that ERP is way too much for where they are at. The price is really high, and have more functions and features than they need.
BizAutomation is perfect for those that are caught in between!
It is a young software and has not matured yet, so in time these "least" comments will be addressed in the near future.
If you have any proprietary software or other platforms that will be integrated, chances are it has not been done. Expect customization (not nearly as costly as you think). Reporting is not their strong suit and have been told they are working on an upgrade. Not for businesses that have subsidiaries, although that too is being added.
Leslie L. Especialidade: Artigos esportivos Número de funcionários: 13-50 funcionários
We used BizAutomation for the Calendar year 2019 before we downsized. [SENSITIVE CONTENT HIDDEN] was great to work with and was really helpful in giving us access to our records even after we downsized to a smaller system.
BizAutomation was easy to learn and use for our business. I do the bookkeeping and it was a good system.
Nothing I can think of--Our business had to downsize again so we went with Quickbooks.
Brad J. Especialidade: Construção Número de funcionários: 13-50 funcionários
Very impressed with their product and their service!
I looked at and demoed several other systems from larger, maybe more well known software companies. Although BizAutomation may be a smaller software company in comparison of size, they certainly were every bit as capable in delivering the same features based on the demos they gave us. I was very impressed in terms of what they could provide us vs the larger software vendors. I’m sure those companies offer some features that BizAutomation, but BizAutomation offered features that the competition couldn't. BizAutomation met every need we asked of it for a significantly smaller cost, and the customer service is second to none. Very impressed with their product and their service!
I don’t really have anything negative to say. If I were being nitpicky, I might would say that we had some performance slowness one day for a few hours, but those were resolved quickly and we never had another instance of that. I asked and was told that this is something they monitor and when hardware gets saturated they upgrade which makes sense.
Myles N. Especialidade: Bens de consumo Número de funcionários: 13-50 funcionários
We went from using a web of different systems all strung together to working almost entirely out of BizAutomation. We have found solutions to problems that were hanging over us for years.
The people over at BizAutomation have been one of the most responsive teams I've worked with. They helped up develop new functions within their system, have always been available to troubleshoot problems and have included us in discussions about future development.
Almost everything visible user interface is customizable. They offered a complete suite so we can handle everything from sale to manufacturing to shipment within the one system.
The guys at BizAutomation have helped us develop some custom solutions to some unique problems.
There isn't a lot of user documentation but the developers know the system well and have always responded when we reached out.
The built-in eCommerce platform isn't as robust as you would find in Magento or Shopify but even in the five months being with them, they have made and continue to make some major improvements across the entire system.
Cathy D. Especialidade: Suprimentos e equipamentos para empresas Número de funcionários: 13-50 funcionários
We're what you'd call a long-term customer, you can almost say our longevity speaks for itself, otherwise, we'd have switched years ago. We switched from NetSuite over 8 years ago, and are very satisfied. Have found that BizAutomation satisfies our needs, and are happy with the service we've received.
It can do everything. All departments are covered.
Not too much, I guess because it's cloud, if we loose our Internet connection, we can't log in.
That they're so small business friendly is the big benefit, along with how its design for customers like us.
Liza S. Especialidade: Vinhos e licores Número de funcionários: 2-10 funcionários
BizAutomation has made me any my company more efficient. I can use one software to manage my business without having to use several software applications.
This software is so complete; it's super easy to use and understand as well as encapsulates all aspects of our business. I use for sales and client communication as well as for administrative and accounting details. We were able to customize it to our specific needs. The email from the client profile is a dream to track emailed info. So many great aspects to it.
Getting used to the pop-ups. Multiple fields for same thing.
Jj L. Especialidade: Aparelhos médicos Número de funcionários: 2-10 funcionários
Artisan Medical is a medical equipment supplier, and we've been using them for about 7 years now. I see a real commitment on their behalf to constantly push the envelope, innovate, and improve. That's important.
As my title says, it's the all in one benefits.
Documentation could be better. There is a video help library, but I like to read my how-tos.
Svetlana A. Especialidade: Engenharia mecânica ou industrial Número de funcionários: 13-50 funcionários
Please just take your time with this Software. It still a baby and it's growing every day and people who's standing by always helpful and working hard to fix any problem. Remember... It's nothing easy and free in this world.
We switched from NetSuite a year ago and have had a very positive experience with BizAutomation, as they've been very attentive to our needs.
As a public company we have lots of moving parts and have had our share of issues, but they've been very responsive.
Rick R. Especialidade: Suprimentos e equipamentos para empresas Número de funcionários: 13-50 funcionários
After we switched from NetSuite a few years ago, we were treated fairly and have been quite satisfied with the level of personal attention BizAutomation has given us over the years.
Completeness, ease of use
Any software can be nit picked I guess. There's always room for improvement.
So far so good. Let's hope for another 8 years of success.
Illyssa L. Especialidade: Alimentação e bebidas Número de funcionários: 2-10 funcionários
Great price for all the great things that come with it.
The software is clean, easy to read, and the navigation is self-explanatory. The features and modules are not complicated and do the job. The customer service is great. If something needs to be fixed or changed, someone is there to help.
A mobile app would be great. Sometimes the program is slow for a few minutes but is back to normal shortly after.
Chary C. Especialidade: Varejistas Número de funcionários: 13-50 funcionários
We're a wholesale retailer of high end bicycle products, and have been using BizAutomation since 2013, and can vouch for the product, and the company behind it.
Don't have to string together a bunch of apps anymore
Documentation could be better
They're a good outfit. My business adviser Carl has been very helpful.
Sim R. Especialidade: Armazéns Número de funcionários: 2-10 funcionários
Lower costs, better reporting, better support and the ability to customize documents to suit our business.
It is a totally integrated business system where you do not have to worry about integrating different software packages and dealing with multiple support organizations on issues that come up. The access to knowledgeable support is superb.
During the implementation it was challenging to take all our data (1700 different items) and convert it all to fit into the BizAutomation format. Once we got that right the rest was pretty straightforward.
Monika U. Especialidade: Vinhos e licores Número de funcionários: 13-50 funcionários
Being able to work with all different modules which cover all needs of our business, from purchasing, selling, shipping, marketing, account management, accounting....great to have the whole business managed with one software, and accessible from anywhere around the world!
A wide range of custom setting, easy implementation, and constant updates.
No cons I could think off or would negatively affect any procedures.
The ability to track from lead to sale is invaluable to my sales team. The way that Biz manages RELATIONSHIPS is really clever and extremely useful to our business model.
hard to find something I don't like. There weren't many video tutorials for awhile, but they've improved that a lot. There are multiple ways to get to the same place, so there's a little bit of confusion there in the beginning but that's shortlived.
BizAutomation is an integrated suite of web-based business management applications which are designed to provide a small to mid-sized organization with marketing, accounting, service management, project management, and customer relationship management. The marketing capabilities of the application are largely beyond the scope of this review, and are as substantial as any CRM product serving the small business market. The application's portal has tight integration with Google Apps for Business, and will display a user's Gmail and Google Calendar from a tab within the product.
- Integration with Google Apps allows users to access familiar tools from within the application.
- Solid Customer Relationship Management (CRM) functionality, tightly integrated into the product.
- Built on the latest Microsoft .NET development tools, so it should scale well to Windows Azure and other cloud-based technologies in the future.
- Very capable feature set in many areas
- No third party add-ons, and has less than 1,000 total users. Support for specialized industries may be limited.
Micky T. Especialidade: Transporte rodoviário e ferroviário Número de funcionários: 13-50 funcionários
We are very happy with our selection.
I love how complete BizAutomation is. We were able to consolidate many other systems that were costing a lot of money into a single system.
Had to rely on support and there wasn't too much video but that's changed. Overall I was surprised how reasonably easy the implementation was.
Joy C. Especialidade: Vinhos e licores Número de funcionários: 13-50 funcionários
I have been using for a year and half. I like it
Its very efficient but has a lot of glitches at times
I really do not have a comment at this time
We switched from Everest after having run our wine business on that platform for years. We've found that BizAutomation had the capabilities we needed, and are glad we made the switch.
The people at BizAutomation as well as the technology.
Not much to say. I guess software, in general, takes a lot of back and forth to get right.
We have enjoyed dealing with them. We have learned from working with them and other software, that it only works well when both parties do the work required to make the business run well. Throwing money at a software company alone will not be enough.
Monika U. Especialidade: Alimentação e bebidas
We are what you'd call a power user which complex requirements. BizAutomation has been very helpful in getting us to a new level of automation, and we look forward to years of productive work with their platform.
The user interface, and all the power and customization it brings us.
With power comes complexity, and more of a learning curve, no getting away from that.
I think the fact that they're so focused on the small business and automating the entire business on their platform is a big benefit.
Very well designed, knowledgeable staff. To be honest they did ask me to give a review because we didn't find them on Capterra but I was happy to.