Avaliações do HubSpot CRM

Vantagens

Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas

Desvantagens

Poderia deixar utilizar dois usuários por vez sem falar que algumas funções não funcionam de maneira adequada

Vantagens

O Hubspot permite que você gerencie não só os clientes, mas, todos os processos e dados por trás dessa jornada

Desvantagens

Usabilidade, poderia ser mais simples e pratico usar

Vantagens

Gosto muito do fluxo automatizado do Hubspot e da possibilidade de poder ver esse fluxo em kanban e em lista

Desvantagens

Acho o preço um ano quanto alto se levarmos em consideração outras ferramentas no mercado.

Vantagens

Conseguia capitar e-mails dos sutes corporativos

Desvantagens

Achei um pouco chatinha de mexer, não achei dinâmica, mas até que muito util.

Vantagens

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Desvantagens

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

Alternativas consideradas

Dynamics 365

Razões para mudar para o HubSpot CRM

Hubspot was recommended by many of my co-workers and also has a free plan.

Vantagens

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Desvantagens

There are some features that are limited or not available depending on your level of membership plan.

Alternativas consideradas

Salesforce Service Cloud e monday.com

Razões para escolher o HubSpot CRM

Tracking everything in excel became unmanageable.

Software anterior

Microsoft Excel

Razões para mudar para o HubSpot CRM

HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.

Vantagens

It is helpful for the essentials of CRM functions with Sales teams that are just starting out.

Desvantagens

It does not have the ability to scale with the company to operate at scale outside of the marketing platform.

Alternativas consideradas

Salesforce Sales Cloud

Razões para mudar para o HubSpot CRM

We were not ready for Salesforce at the time due to the price and operational overhead the system generates.

Vantagens

Lead management is the best part for us managing all the leads based on the lead scoring model in place. The CRM helps us manage our sales pipeline very effectively and helps us identify interested opportunities.

Desvantagens

This is a general one but it is expensive to use Hubspot for all small and medium size businesses, and also the reporting is quite basic.

Alternativas consideradas

Zoho CRM

Razões para escolher o HubSpot CRM

It was the experience of the CRM manager which was towards Hubspot

Software anterior

Pardot

Vantagens

Lead management and ticket system are the two most useful features from Hubspot.

Desvantagens

I would love it to have WhatsApp business integration

Alternativas consideradas

Zoho CRM, SugarCRM, Bitrix24 e Zendesk

Razões para escolher o HubSpot CRM

Zendesk was too expensive and not so easy to work with

Software anterior

Zendesk

Razões para mudar para o HubSpot CRM

It has a free version for small business, and it has Spanish support

Vantagens

Hubspot CRM is very easily integrates with internet browsers, email providers and to the entire workflow of the company. Sales - delivery.

Desvantagens

Some feature are a little hard to use or get used to. Such is the setting up of the outgoing email and can't check my incoming mail directly in the CRM.

Vantagens

My team has been using Hubspot for year. Hubspot makes finding qualified leads easier. The features help with every step in the sales pipeline. Lead capture, email marketing, engament tracking, and intergrateing it with my team was a snap.

Desvantagens

Maybe little more calling prospect time. However this is still not bad but couod be improved.

Alternativas consideradas

Square Point of Sale e Salesforce Sales Cloud

Razões para mudar para o HubSpot CRM

One of the main factors was the engament when I inquired about it. The level of service is suprising for the price.

Vantagens

What I like the most is, you can start easy (also with a lower pricing) and have everything you need when starting with a CRM. However as you grow, the tool has the capability to grow with you

Desvantagens

When making the shift from "starting phase" to getting a little bit more sophisticated, there is a gap to fill knowledge and pricing wise. Other then that, there is nothing about this tool itself that I dislike.

Alternativas consideradas

Salesforce Sales Cloud e Really Simple Systems CRM

Razões para mudar para o HubSpot CRM

Honestly I didn't had the final say in this and just didn't want to chose saleforce because of its pricing

Vantagens

It has covered everything, has left no stone unturned. Whatever you need it is there. They have put a lot of effort in making this for 'EVERYONE'.

Desvantagens

While making this for 'EVERYONE' they have bulked up it so much that many of the features are just useless for most of the users. It can be streamlined.

Vantagens

Easy to integrate, delivers good value for the money spent

Desvantagens

Online and mibile apps needs to be improved further

Alternativas consideradas

Salesforce Sales Cloud

Razões para mudar para o HubSpot CRM

HubSpot is way easier to get started and integrate with existing business tools

Vantagens

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

Desvantagens

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

Vantagens

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Desvantagens

I only have a few issues with the program.

1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though.

2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

Alternativas consideradas

Salesforce Automotive CRM

Razões para mudar para o HubSpot CRM

Because of their free tier which gives you access to so many great tools already. To my knowledge, there aren't many other platforms out there that are that easy to use that come with a free plan.

Vantagens

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

Desvantagens

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

Alternativas consideradas

Airtable

Razões para escolher o HubSpot CRM

Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets.

Razões para mudar para o HubSpot CRM

We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc..

Vantagens

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up.

The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

Desvantagens

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free.

HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services.

Also the dashboard isn't the most intuitive to set-up.

All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

Alternativas consideradas

Pipedrive e Close

Razões para escolher o HubSpot CRM

HubSpot had better recommendations

Software anterior

Streak

Razões para mudar para o HubSpot CRM

Cheaper, better, easier

Vantagens

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Desvantagens

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

Alternativas consideradas

Dynamics 365, Pardot, Salesforce Sales Cloud e SugarCRM

Razões para mudar para o HubSpot CRM

Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.

Vantagens

Hubspot is effortless to set up and intuitive to use.
It counts with a vast array of features although it doesn't get overly complicated.
Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Desvantagens

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternativas consideradas

Salesforce Sales Cloud

Razões para escolher o HubSpot CRM

Hubspot was more known. It integrated better with Google suite

Software anterior

Zoho CRM

Razões para mudar para o HubSpot CRM

Hubspot was cheaper

Vantagens

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out.

The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow.

Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Desvantagens

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Alternativas consideradas

Salesforce Sales Cloud

Razões para escolher o HubSpot CRM

GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Software anterior

GoldMine Premium Edition

Razões para mudar para o HubSpot CRM

Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.

Vantagens

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Desvantagens

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Alternativas consideradas

ConvertKit

Razões para escolher o HubSpot CRM

More features in hubspot to connect with landing pages and emailing.

Software anterior

Mailchimp

Vantagens

Start using free, and scale up as you grow, that is relaxed
HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster.

By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Desvantagens

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Vantagens

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Desvantagens

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

Alternativas consideradas

Copper, NetSuite CRM, Agile CRM, SugarCRM, Zoho CRM e SuiteDash

Razões para escolher o HubSpot CRM

HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Software anterior

Salesforce Sales Cloud

Razões para mudar para o HubSpot CRM

The feature set was stronger and we were approved for the startup discount.

Vantagens

I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth.

The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals.

Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.

Desvantagens

The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s).

That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'

Alternativas consideradas

Pipedrive