Sobre o CloudAgent

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls. CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications. CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.
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Preço do CloudAgent

CloudAgent não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do CloudAgent a partir de 45,00 US$/mês.

Preço inicial:
45,00 US$/mês
Versão gratuita:
Não
Versão de teste gratuita:
Sim

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Avaliações do CloudAgent

Nota do recurso

Relação qualidade/preço
4,5
Funcionalidade
4,4
Praticidade
4,6
Suporte ao cliente
4,5
5 avaliações do 32 Ver todas as avaliações
Divya
  • Setor: Serviços financeiros
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 25/06/2019

Advanced and an intensive solution that meets all requirements

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Vantagens

The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority

Desvantagens

Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info

Alternativas consideradas

Ameyo

Razões para mudar para o CloudAgent

The customization's and the feature availability and the ease of access for the same
Sunil
  • Setor: Varejistas
  • Porte da empresa: 5 001-10 000 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
5
Praticidade
5
Suporte ao cliente
4

4
Avaliado em 24/06/2019

Best Cloud Telephony Software

Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.

Vantagens

CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines.

Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate.

The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.

Desvantagens

I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.

Niladri
  • Setor: Hotelaria
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
3
Recursos
3
Praticidade
5
Suporte ao cliente
2

4
Avaliado em 18/07/2019

NoT Always Reliable

Calling is the best part. Worst part is Freezing.

Vantagens

Calling function is great. Our Clients can be reached easily.

Desvantagens

The software freezes automatically while we get a call or post call.

Senthil
  • Setor: Bancos
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
4
Praticidade
5
Suporte ao cliente
4

5
Avaliado em 22/06/2022

Comparatively the best Dialer available in market

Vantagens

The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc

Desvantagens

Nothing much to complain as the the cloud agent meets my requirement

Laxman
  • Setor: Automotivo
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
3
Recursos
4
Praticidade
4
Suporte ao cliente
4

4
Avaliado em 21/10/2021

Review

The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.

Vantagens

Ease of use. Easily integrated with SugarCRM BPM360 that we use.

Desvantagens

The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements.
Since 2017 I have not seen any upgrade and features added that makes the software

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