Martin G. Especialidade: Manutenção predial Número de funcionários: 11-50 funcionários
We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.
Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.
Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.
Resposta: Spoke Network 24/01/2019
Hi Martin, thanks so much for the review.
We're looking forward to bringing AI voice productivity and integrations to your team this year!
Alan E. Especialidade: Atacadistas Número de funcionários: 2-10 funcionários
FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.
Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.
Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.
Resposta: Spoke Network 23/11/2020
Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!
Randall J. Especialidade: Software Número de funcionários: 2-10 funcionários
No desk phones, fully mobile
available on the mobile, anywhere, anywhere
the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....
Resposta: Spoke Network 02/11/2020
Thanks for your review, and we are sorry you experienced issues with Spoke Phone.
We always try to support our customers the best way we can. Unfortunately, during our time with us we not have any requests for support with your noted issues. Only requests to move away from Spoke once your outbound call volume, and in turn call charges started to increase.
In the future, please reach out to your customer support team as small and easily resolvable issues such as these can be dealt with, and you can have a better calling experience.
All the best.
Dave R. Especialidade: Aparelhos médicos Número de funcionários: 2-10 funcionários
Positive and co-opertative
Ease of use. Intuitive.
Enabled larger team to have access to calls
Responsive help team
3rd party issues when in poor reception areas
Resposta: Spoke Network 01/10/2020
Thanks for your review Dave.
We are glad your team is enjoying the productivity that Spoke Phone can provide.
Yes, we understand the issues in areas of poor reception. As with all VoIP calls, you need to have good data connection (4G/LTE) to ensure good call quality. Alternatively, in poor reception areas you can flick over to carrier calling mode which will provide a better calling experience.
Jami-lee T. Especialidade: Serviços ao consumidor Número de funcionários: 2-10 funcionários
It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.
We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.
Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.
Resposta: Spoke Network 23/02/2020
Thanks so much for the review and feedback about the auto-attendants.
We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.
Best regards, Jason