Spoke Phone


Logotipo do Spoke Phone

 

41 avaliações (4,5/5)
 
Spoke Phone is a VoIP softphone solution, which helps businesses manage calls, meetings, voicemails, transcription, automated call distribution processes, and more. Sales professionals can document mobile phone calls for future references and maintain a unified directory of employees, customers, call centers and other information for quick access. Spoke Phone allows organizations to connect with several team members, clients or agents via inter-platform conference calls. Managers can swap calls across devices, create custom audio libraries and use multiple caller IDs according to corporate or location requirements. Additionally, it provides mobile applications for Android and iOS devices, which helps customer service professionals receive international or conference calls, edit profile details, access the centralized directory and more. Spoke Phone facilitates integration with various third-party systems such as Salesforce, Cisco, Copper, Pipedrive, Avaya, and Hubspot, among others. The product is available on monthly subscriptions and support is extended via phone, live chat and documentation.
 

Spoke Phone - Spoke Phone call swapping
 
  • Spoke Phone - Spoke Phone call swapping
    Spoke Phone call swapping
  • Spoke Phone - Spoke Phone directory
    Spoke Phone directory
  • Spoke Phone - Spoke Phone call quality
    Spoke Phone call quality
  • Spoke Phone - Spoke Phone conference call
    Spoke Phone conference call
  • Spoke Phone - Spoke Phone phone call
    Spoke Phone phone call
Sistemas operacionais compatíveis:
Navegador web (independente o SO)

41 avaliações do Spoke Phone

 

Martin G. Especialidade: Manutenção predial Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

23/01/2019

23/01/2019

Fonte da avaliação: Capterra

The Future is Here!!

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We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Vantagens

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Desvantagens

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Traduzido para o Português

Resposta: Spoke Network 24/01/2019

Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Alan E. Especialidade: Atacadistas Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

20/11/2020

20/11/2020

Fonte da avaliação: Capterra

This platform works well and support is Excellent.

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FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Vantagens

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Desvantagens

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

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Resposta: Spoke Network 23/11/2020

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

Randall J. Especialidade: Software Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

23/09/2020

23/09/2020

Fonte da avaliação: Capterra

Its the frustrations that matter

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No desk phones, fully mobile

Vantagens

available on the mobile, anywhere, anywhere

Desvantagens

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

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Resposta: Spoke Network 02/11/2020

Hi Randell,

Thanks for your review, and we are sorry you experienced issues with Spoke Phone.

We always try to support our customers the best way we can. Unfortunately, during our time with us we not have any requests for support with your noted issues. Only requests to move away from Spoke once your outbound call volume, and in turn call charges started to increase.

In the future, please reach out to your customer support team as small and easily resolvable issues such as these can be dealt with, and you can have a better calling experience.

All the best.

Dave R. Especialidade: Aparelhos médicos Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

22/09/2020

22/09/2020

Fonte da avaliação: Capterra

Spoke user review

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Positive and co-opertative

Vantagens

Ease of use. Intuitive.
Enabled larger team to have access to calls
Responsive help team

Desvantagens

3rd party issues when in poor reception areas

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Resposta: Spoke Network 01/10/2020

Thanks for your review Dave.

We are glad your team is enjoying the productivity that Spoke Phone can provide.

Yes, we understand the issues in areas of poor reception. As with all VoIP calls, you need to have good data connection (4G/LTE) to ensure good call quality. Alternatively, in poor reception areas you can flick over to carrier calling mode which will provide a better calling experience.

Jami-lee T. Especialidade: Serviços ao consumidor Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

18/02/2020

18/02/2020

Fonte da avaliação: Capterra

Much easier than other well known brands

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It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Vantagens

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Desvantagens

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

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Resposta: Spoke Network 23/02/2020

Hi Jami-Lee.

Thanks so much for the review and feedback about the auto-attendants.

We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.

Best regards, Jason