AppFolio Property Manager


Logotipo do AppFolio Property Manager

 

1626 avaliações (4,5/5)
 
AppFolio provides property management software that allows property managers and owners to market, automate and manage tasks related to their apartments, residential properties, commercial property, student housing or other property. The mobile, all-in-one solution includes features such as online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting and a mobile app. Using the self service online portal tenants can pay rent securely via an online payment gateway, communicate with the property owner, submit maintenance requests, schedule a property inspection, sign up for renters insurance and more. Capabilities for property owners include vacancy and rent tracking, potential tenant screening, property listings management, cash flow management, landlord insurance tracking, website building, a rent comparison tool, automatic bill posting, paperless work order generation, report customization and more. Landlords and real estate investors can list their rental property using AppFolio and any prospective tenant can submit an online application. Customers receive access to training and help resources, as well as a support team. AppFolio also offers a mobile app which allows property managers to communicate with tenants, carry out inspections, view work orders and more from a mobile device.
 

AppFolio Property Manager - Performance dashboard
 
  • AppFolio Property Manager - Performance dashboard
    Performance dashboard
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Online resident portal
    Online resident portal
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Screening report
    Screening report
  • AppFolio Property Manager - RentMatch comparison
    RentMatch comparison
Sistemas operacionais compatíveis:
Windows 7, Windows Vista, Windows XP, Mac OS, Navegador web (independente o SO), Windows 2000

1626 avaliações do AppFolio Property Manager

 

Benjamin B. Especialidade: Imobiliárias Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

05/11/2020

05/11/2020

Fonte da avaliação: Capterra

Well-Rounded & Reliable

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Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Vantagens

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

Desvantagens

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Mario V. Especialidade: Imobiliárias Número de funcionários:  201-500 funcionários Número de funcionários:  201-500 funcionários

07/12/2020

07/12/2020

Fonte da avaliação: Capterra

Appfolio: An Overall Property Management Solution

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Appfolio definitely makes up for any short comings with their innovation and user friendly interface. We like their attention to detail and their progressive attitude towards the future of online property management solutions. I've used other property management systems in the past and they all have significant downsides, whether lacking in their online integration, being too complicated, overkill or some other glaring issue. We like and have grown to depend on Appfolio. Even with it's slight flaws, which are minimal, but hey, no online property management software is perfect.

Vantagens

We love the ease of use, flow of the interface, and the online integration, the cost is inline with other comparable software, so you definitely get what you pay for. We wish we could make use of all of the features the software has to offer, as there is so much to choose from. Their customer services is upstanding, and we make good use of the 24 hour tenant maintenance support line. We've used Appfolio for 6 years now, and so far we've had a good experience.

Desvantagens

The cons while important are minimal. We face underlying program issues, such as with rent charges. The system is set up for 1st of the month rent charges ONLY, but we have different rent due dates ranging from the 1st to the 15th. This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months. We have to pay them back and it can be very frustrating for them as they have to wait days for their funds. As well the tenant's online portal doesn't always show the correct amount owed as it automatically includes charges for the upcoming month, which confuses most tenants. The ease of use is also a double edged sword since if not careful, as with a lot of programs, you can make system changes, and data or journal entry mistakes that can be difficult to fix. While the customer support is helpful they are not always the end all, so you might be expected to fix your own problems if needed. In some cases customer service can only take you so far. If the issue is long lasting they may start to wane on their responses to you with assistance or be unable to help you. But this is explained when you begin orientation so you should take the responsibility of educating yourself on the system before using it.

Paola B. Especialidade: Imobiliárias Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

21/09/2020

21/09/2020

Fonte da avaliação: Capterra

Customer Support is horrible

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I have worked with other Property Management programs in the past. The company I worked for chose to switch to appfolio the many features it offered to our clients. In particular our Associations and Board members. I started using the software and as a new user I had many questions. Every time I have an issue to resolve or a specific question not covered in their "training videos" which are ok but only cover the basics, it takes me weeks and months to get support. Imagine not being able to answer a basic accounting question or have one of your assistant admins not being able to perform basic book keeping because Appfolio customer reps don't know how to work to program or don't know much about accounting. I have been pending and bounced back and fourth for weeks and over a month to answer basic program admin user features. This program may be able to take you to the moon and back but if support is garbage, then the software is worthless for the user. In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients. Even for the easiest most basic issue, you won't get anyone, you have to start a case and wait around 3 days to get your first response.

Vantagens

It is fairly user friendly. Onboarding team was friendly.

Desvantagens

1.- Customer Support is your worse nightmare. 2.- I can no longer receive over the phone payments, 3.- It has been very difficult for many of my users to login. 4.- It takes me too many steps to move from one function to the next and tabs open and accumulate making your viewing experience confusing.5.-The onboarding process and the way the information was placed made me think they had an unexperienced person doing a fill in the blank job. I don't believe they understand what they are really doing while importing the information from one software to the next.

Brayden M. Especialidade: Imobiliárias Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

10/11/2020

10/11/2020

Fonte da avaliação: Capterra

AppFolio is Powerful, Take the time to study it

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Vantagens

This software is amazing. It has so many features from initial contact with prospective renters all the way through the rental process. It allows you to initiate online payments to vendors and owners. It is capable of creating HTML packets for posting to websites manually. It also posts automatically to about 30 other websites. It is awesome.

Desvantagens

It has taken a lot of work to learn and I’m still learning a lot and I’ve been using it for 7 years. You have to treat it like learning a new language and dive in to understand each facet of the software.

Brooks B. Especialidade: Imobiliárias Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

09/10/2020

09/10/2020

Fonte da avaliação: Capterra

Best software on the market

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Overall, we are extremely happy customers and plan to be Appfolio customers for life.

Vantagens

Appfolio has not only a lot of functionality, but is easy to use across our entire organization. It has become the primary backbone of our property management business and we truly view Appfolio as a Partner, not a technology service provider.

Desvantagens

Our primary critique with Appfolio is that they tend not to let other good real estate tech products plug into their software via API. In other words, they like to build new products/functions in-house instead of via partnership or integration. There are pros and cons, but in general I would like to see Appfolio play nicer with other prop tech products.