BookSteam


Logotipo do BookSteam

 

79 avaliações (4,5/5)
 
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers online scheduling, database management, email and text message notifications and online payments. BookSteam creates a custom website for businesses that display business details, a list of services, client reviews and a "book now" button for accessing and scheduling appointments. The database management tool allows business to collect and manage customer/client contact information as well as appointment information and history. With this information in hand, businesses can send special offers for customers/clients who are overdue for another appointment. BookSteam also utilizes email and text reminders to keep clients up-to-date and connected, even while are on-the-go. Clients and staff members receive instant notifications for scheduled appointment. Finally, BookSteam offers online credit card payments feature. Specifically, this feature includes keeping cards on file, requiring a deposit as well as simply collecting the full payment.
 

BookSteam - Scheduling
 
  • BookSteam - Scheduling
    Scheduling
  • BookSteam - Location map
    Location map
  • BookSteam - Calendar
    Calendar
  • BookSteam - Mobile calendar
    Mobile calendar
Sistemas operacionais compatíveis:
Navegador web (independente o SO)

79 avaliações do BookSteam

 

Anastasia Y. Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

13/12/2017

13/12/2017

Fonte da avaliação: Capterra

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

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Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Vantagens

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Desvantagens

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Sarah W. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

08/07/2019

08/07/2019

Fonte da avaliação: Capterra

Booksteam - simple, efficient, and effective

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Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Vantagens

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Desvantagens

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Nicola D. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

23/12/2020

23/12/2020

Fonte da avaliação: Capterra

Gets the work done perfectly.

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Great experience... love it up to now.

Vantagens

I looked for a long time for a scheduling app. Difficult to find when you offer at home services. None truly fits my needs... but Booksteam really made it easy for me to find ways to make it work. Every time I needed support they were more than available and had answers in close to no time. Fully recommend.

Desvantagens

Ease of use
Low price
Amazing features
Possibility of multiple locations
Widgets for facebook and mini webpage to book
Nice interface for clients

Cang S. Especialidade: Esportes Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

09/07/2019

09/07/2019

Fonte da avaliação: Capterra

Missing features, some broken

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App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

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Inexpensive, responsive customer service

Desvantagens

Not good for clients who are children or families with children

Ekaterina S. Especialidade: Serviços ao consumidor Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

19/07/2019

19/07/2019

Fonte da avaliação: Capterra

The best booking software for the lashes business

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Vantagens

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Desvantagens

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.