Anastasia Y. Número de funcionários: 51-200 funcionários
Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!
Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.
I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!
Sarah W. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: 2-10 funcionários
Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.
Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.
Nicola D. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: Profissional autônomo
Great experience... love it up to now.
I looked for a long time for a scheduling app. Difficult to find when you offer at home services. None truly fits my needs... but Booksteam really made it easy for me to find ways to make it work. Every time I needed support they were more than available and had answers in close to no time. Fully recommend.
Ease of use
Possibility of multiple locations
Widgets for facebook and mini webpage to book
Nice interface for clients
Cang S. Especialidade: Esportes Número de funcionários: Profissional autônomo
App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.
Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad
Inexpensive, responsive customer service
Not good for clients who are children or families with children
Ekaterina S. Especialidade: Serviços ao consumidor Número de funcionários: 2-10 funcionários
I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.
One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.