Paul F. Especialidade: Alimentação e bebidas Número de funcionários: 11-50 funcionários
Ease of use and connects to my GPS app. Finds all the stops I need to visit accurately. I like the weekly report you send as well.
I'm a big fan...hard to find anything I don't love about it. I wish the non mobile version were more affordable
Robert C. Especialidade: Automotivo Número de funcionários: 10 000+ funcionários
Overall, I had a positive experience working with Route4me. They provided a great level of service and support to my team going the extra mile to enhance the application to cater to our needs.
The ability to plan routes for multiple team members and manage driver activity
The accessibility and ease of extracting large data sets of historical routing analytics for individuals
Ron G. Especialidade: Gestão da educação Número de funcionários: 51-200 funcionários
Create routes to pickup our students from home and deliver them to school in the morning. Was hoping to cut route times, pickup more students at their homes, and reduce bus operating costs. Then in the afternoon take the students back home.
I was never able to complete this task with the software, as it appeared some of the features of the software once enabled did not function. Mainly no U Turns allowed. the routing continued to plan and optimize a route showing the our 40 foot school buses making U turns on narrow two lane country roads, with place to turn around. It did the same U turn in our city areas as well. Where the city streets were did not have turn arounds, and could not be pulled into residential driveways.
I feel the software MIGHT have been able to work for us, but the follow through of their technical department was so poor, I was unable to get their assistance during a demo of the product, to ask questions or learn the features of the product.
I spent over 30 hours of my time working with the trial on my own, trying to get far enough that with their assistance I would have a working solution to my routing challenges. It seems to be a complete waste of time.
Looked like good value, and ease of use.
Technical support. Some features could not be made to work. Was promosed a demo period during my free trial, to help set up our routes, and understand the features of the software. To insure that I was able to be up and running before the end of my 7 day free trial. I was promised the demo daily, and it never happened. I actually had three appointments for the demo. The first was never confirmed. The second didn't happen until after the trial was over, and they forgot to extend the trial first, so it was delayed while the extended the trial. The third was then rescheduled, and the team never called. Not to start the demo, not to cancell or reshedule the demo again. They did not call at all. Now 2 days later, they have still not called. The only thing that worked real well, was there auto response email, and a daily auto email with ideas on why their software was helping so many companies.
Tim B. Especialidade: Serviços jurídicos Número de funcionários: Profissional autônomo
The customer service is 20 out of 10. Close to the best in any business (mine is good too :-) but I would say they are the Cadillac of any service team I have been around.
I can have a route up and running in minutes. My routes change often during the day. With a click of a (+) add address I can add as many as I want. Optimization for the least amount of gas, millage and time. I can copy paste from an excel sheet.
Really, I have nothing to report negative, really. I am grandfathered in to a 50.00 month plan now I understand it is more.
Lynn H. Especialidade: Bens de consumo Número de funcionários: Profissional autônomo
it frustrates me on a regular basis when it just erases my completed stops therefore I have to take the time it was originally saving me to figure out what's been completed and what has not.
I LOVE THE APP when it is working properly and have suggested the app to others in my same field. I love that I can add as many stops as i would like.
that it plans it all for you. that it optimized and that the edit feature to duplicate and or rename my route books.
it has some major flaws when it comes to just shutting down and erasing all my completed stops for that day causing wrong data to be recorded and logged and in the end causing me to miss stops or go back to ones already completed. because it usually happens toward the middle to end of my day.