Sobre o Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
Five9 - Vídeo
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Preço do Five9

Five9 não possui uma versão gratuita. Versão paga do Five9 a partir de 100,00 US$/mês.

Preço inicial:
100,00 US$/mês
Versão gratuita:
Não
Versão de teste gratuita:
N/D

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Avaliações do Five9

Nota do recurso

Relação qualidade/preço
4
Funcionalidade
4
Praticidade
4
Suporte ao cliente
4,5
5 avaliações do 384 Ver todas as avaliações
Angelina V.
  • Setor: Restaurantes
  • Porte da empresa: 501-1000 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 13/12/2019

Very Useful

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Vantagens

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Desvantagens

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Resposta de Five9

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy

Respondido em 17/12/2019
Kimber C.
  • Setor: Serviços ao consumidor
  • Porte da empresa: 1001-5000 funcionários
  • Usado Diariamente em Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
3
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 01/10/2019

If you want the best...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Vantagens

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Desvantagens

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Resposta de Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Respondido em 14/10/2019
Tesa H.
  • Setor: Hardware
  • Porte da empresa: 501-1000 funcionários
  • Usado Diariamente em 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
5
Praticidade
5
Suporte ao cliente
0

5
Avaliado em 21/04/2021

I am a independant contractor

This product is user friendly and very easy to setup and use

Vantagens

I like how easy it was to install on my computer, after the company sent it to me to start working.

Desvantagens

I didn't run into any problems at all because the company walked me through the setup and how to use it.

Christopher M.
  • Setor: Publicidade e marketing
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
3
Recursos
2
Praticidade
1
Suporte ao cliente
3

3
Avaliado em 06/08/2019

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Vantagens

Once you get it going, which isn't easy at all, it doesn't quit running.

Desvantagens

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Selena G.
  • Setor: Serviços jurídicos
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente em 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
4
Praticidade
4
Suporte ao cliente
0

4
Avaliado em 04/02/2021

Very Effective Cloud Phone Software

Overall I found this a fantastic software. It really does the job you need it to in both an effective and fairly simple way. It has lots of features depending on what you need from it and I think it’s a great addition to anyone needing direct customer communication.

Vantagens

Five9 did exactly what it was meant to. It gave me a cloud telephone system that allowed me to make and receive necessary calls, in a fairly straightforward format. For the most part it had great, clear sound, and a steady connection so long as I had a wired connection. I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.

Desvantagens

Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no I.T, if they’re not particularly tech savvy. But it’s not overly complex, just something to note. I also believe it worked best on Chrome, but that could have just been my computer.

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