Dr baden P.
I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.
They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.
The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.
Dr john Z. Especialidade: Hospitais e Saúde Número de funcionários: Profissional autônomo
Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.
Seamless integration with my MacBook, iMac and iPhone.
Fast, knowledgeable support.
The unlimited ability to customize for my sole practitioner non-force chiropractic practice.
Easy to understand video tutorials which answer most questions without having to contact support.
Robust, integrated systems, such as the ability to provide credit card processing.
Knowing that drchrono is a leader and partner with Apple Health.
I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!
Patricia F. Especialidade: Consultório médico Número de funcionários: 2-10 funcionários
The billing service is very good and efficient. They have made collections much easier
The ease of use of the program. It makes sense
There were no cons that I have experienced
Louis A. Especialidade: Hospitais e Saúde Número de funcionários: Profissional autônomo
I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.
I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.
Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount.
This company operates on a bait-and-switch policy. Stay away!
Norman J. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.
Easy to implement, great support, ease of use
Some of the features don't really function as well as advertised
Resposta: DrChrono 24/01/2020
Thank you for the kind words and helpful feedback!