Cynthia M. Especialidade: Clínica de saúde mental Número de funcionários: Profissional autônomo
In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!
Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.
I would like to be able to attach documents to the internal email system when communicating with patients.
Mark T. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: 11-50 funcionários
I love the simplicity and layout of Kareo, making my day to day tasks much easier and less time consuming.
I’m also loving the new integrated telehealth interface. It’s simple and direct and that’s always a plus in healthcare.
Kareo can sometime run slow or lag, I’m sure this is due to being inundated with updates and users but it does disrupt flow when Kareo does not work properly.
Aamr H. Especialidade: Consultório médico Número de funcionários: 2-10 funcionários
I signed up for Kareo with all the promises that they had given us about the functionality and up until the start date everything seemed fine. After starting it I realized that half the options were not available and my staff could not work with Kareo.
Every single time we called them they referred as to their online videos. Their staff is unable to answer any questions.
I ended up switching back to my old software after 1 day of a clinical mess in my office, and they refused to cancel my subscription. So after I used Kareo only for 1 day and I signed a 1 year contract which they refused to cancel, I ended paying for a year, when i tried to tell them to cancel the automatic yearly renewal, their staff said that I have to call them on 29 April to cancel for 1 May otherwise it will be renewed for another year.
I decided to just pay for the entire year and get them off my back. Very sad.
I usually am not that pained by a Software enough to go and write reviews but I would definitely Suggest everybody keep away from this product.
Their service is the worst ever.
The web based scheduling and the fact that I could switch over after a few days, but that was a farce since there was no real training.
No automatic fax , very poor support, every question is answered with please look at the video.
and please read below, they are trying to make every penny they can
Resposta: Kareo 23/12/2020
Thank you for your valued feedback and we sincerely apologize for any inconvenience you experienced when utilizing our products. Before the contract sign up we scheduled a demo session to ensure our product did fit your needs as a healthcare provider. Additionally, we have live training sessions available and a success coach who's on call for when you have doubts or questions. Our main focus as a company is to cater to the healthcare providers and their billing partners work and ensuring a successful journey for our customers is top priority.
Bailey K. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: 2-10 funcionários
Very easy transition to this software. User friendly.
Would like to customize super bill more
Need capability to have multiple participants in telemed visits And to resend link as needed.
Kimberly A. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: Profissional autônomo
I'm very happy with the product. I think there are so many great features built in and a lot of add ins that you would probably have to pay for seperately, so this is great value for the cost.
I really like that we have a success coach to help navigate the system. Someone who is checking in on me regularly to see if I have questions and to set up time to connect virtually to answer questions and go over the platform. There are many different options for help if you need it, Kareo help desk, Kareo university, live virtual tours. Ability for them to push information and market for you.
I can't say there is anything that I like least, it is fairly easy to maneuver and a lot of it for me is learning the system. I'm a little slow to learn, but there are so many ways to receive help. I will say that my success coach is wonderful, it was a little difficult initially to schedule appointments with him, but we came up with a game plan that resolved this concern.