Vagaro


Logotipo do Vagaro

 

2338 avaliações (4,5/5)
 

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.

Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.

Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.

 

Vagaro - Generate booking slots
 
  • Vagaro - Generate booking slots
    Generate booking slots
  • Vagaro - Book appointments
    Book appointments
  • Vagaro - Point of sale integration
    Point of sale integration
  • Vagaro - Services listed
    Services listed
Sistemas operacionais compatíveis:
Navegador web (independente o SO)

2338 avaliações do Vagaro

 

Renee K. Especialidade: Serviços ao consumidor Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

30/06/2020

30/06/2020

Fonte da avaliação: GetApp

All in one program

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My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!

Vantagens

What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.

Desvantagens

There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.

Traduzido para o Português

Resposta: Vagaro 24/07/2020

Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!

Mary C. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

16/10/2020

16/10/2020

Fonte da avaliação

Features & functionality

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Vantagens

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Desvantagens

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Cassandra M. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

30/03/2019

30/03/2019

Fonte da avaliação: Capterra

Vagaro has been in business 9 years?!

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Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Vantagens

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Desvantagens

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Jennifer C. Especialidade: Roupa e moda Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

31/07/2020

31/07/2020

Fonte da avaliação

vagaro

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Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!

Vantagens

I love how easy this app is..
My clients LOVE the reminders and I LOVE I don't have to send them!
Through COVID this company has been amazing!!!

Desvantagens

I love everything
I haven't had any issues at all..

Traduzido para o Português

Resposta: Vagaro 13/08/2020

Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Leasa C. Especialidade: Varejistas Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

06/10/2020

06/10/2020

Fonte da avaliação

Easy and most of all fun!

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Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Vantagens

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone

Desvantagens

A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.