patientNOW


Logotipo do patientNOW

 

125 avaliações (4/5)
 
patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers. patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones. The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders. patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.
 

patientNOW - Document Creation
 
  • patientNOW - Document Creation
    Document Creation
  • patientNOW - Photo management
    Photo management
  • patientNOW - Scheduling
    Scheduling
  • patientNOW - Registration
    Registration
  • patientNOW - Patient documents
    Patient documents
  • patientNOW - ePrescribing
    ePrescribing
Sistemas operacionais compatíveis:
Windows 7, Mac OS, Navegador web (independente o SO), Windows 8, Windows 10

125 avaliações do patientNOW

 

Avaliador Verificado Especialidade: Entretenimento Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

25/09/2018

25/09/2018

Fonte da avaliação: Capterra

Patient Now Review

Traduzido para o Português
Praticidade

 

Funcionalidade

 

Qualidade do produto

 

Relação qualidade/preço

 

Suporte ao cliente

 

Praticidade
Praticidade
Funcionalidade
Funcionalidade
Relação qualidade/preço
Valor
Suporte

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Vantagens

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Desvantagens

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Michelle S. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

08/12/2020

08/12/2020

Fonte da avaliação: Capterra

All software has pros and cons

Traduzido para o Português
Praticidade

 

Funcionalidade

 

Qualidade do produto

 

Relação qualidade/preço

 

Suporte ao cliente

 

Praticidade
Praticidade
Funcionalidade
Funcionalidade
Relação qualidade/preço
Valor
Suporte

Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.

Vantagens

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

Desvantagens

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

Jonathan B. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

26/09/2019

26/09/2019

Fonte da avaliação: Capterra

Patient Now Review

Traduzido para o Português
Praticidade

 

Funcionalidade

 

Qualidade do produto

 

Relação qualidade/preço

 

Suporte ao cliente

 

Praticidade
Praticidade
Funcionalidade
Funcionalidade
Relação qualidade/preço
Valor
Suporte

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Vantagens

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Desvantagens

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

Shauna M. Especialidade: Cosmético Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

14/12/2020

14/12/2020

Fonte da avaliação: Capterra

Patient Now Review

Traduzido para o Português
Praticidade

 

Funcionalidade

 

Qualidade do produto

 

Relação qualidade/preço

 

Suporte ao cliente

 

Praticidade
Praticidade
Funcionalidade
Funcionalidade
Relação qualidade/preço
Valor
Suporte

In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

Vantagens

This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

Desvantagens

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

Brittany I. Especialidade: Consultório médico Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

01/10/2019

01/10/2019

Fonte da avaliação: Capterra

I had better expectations

Traduzido para o Português
Praticidade

 

Funcionalidade

 

Qualidade do produto

 

Relação qualidade/preço

 

Suporte ao cliente

 

Praticidade
Praticidade
Funcionalidade
Funcionalidade
Relação qualidade/preço
Valor
Suporte

I have mixed feelings. Some days I'm glad i got it and most I am frustrated. I went from paper and many times would like to go back.

Vantagens

Many different features. I'm sure when I get the hang of it all it will be worth it but still very confusing at times.

Desvantagens

Difficult getting started. Still in the beginning process with pathways almost 6 months later. Only help when I ask for it never above and beyond what I need. Very hard to get meetings with my "person" although he is very nice. About 75% of my patients do not like the portal and the online booking is confusing for them I now am doing a lot more scheduling myself taking time away from the practice.