Flávio D. Especialidade: Automotivo Número de funcionários: 11-50 funcionários
De forma geral, é muito bom porém o fatos dos relatórios serem escondidos dificultam bastante, porém é fato que é uma das melhores plataformas para gestão de leads, tanto para os administradores da plataforma, quanto para os usuarios que utilizam o front da plataforma e recepção dos leads.
Utilizamos a plataforma para fazer a gestão de leads de acordo com as normas da plataforma em conjunto com a montadora FIAT.
O fato dos relatórios serem meio escondidos e as vezes os filtros são dificeis de serem compreendidos e implementados.
Avaliador Verificado Especialidade: Serviços meio ambientais Número de funcionários: 11-50 funcionários
A grande variedade de recursos na plataforma a torna diferenciada. A automatização facilita nas análise e no CRM no dia a dia.
O preço ainda não é acessível a públicos variados.
Karina R. Especialidade: Artes e artesanato Número de funcionários: Profissional autônomo
Gostei de tudo.Muito eficente, tudo aprovado
Não achei nada ruim,pois o software é muito bom, e tem um custo bom
Huw W. Especialidade: Hardware Número de funcionários: 10 000+ funcionários
My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.
-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.
Avaliador Verificado Especialidade: Hospitais e Saúde Número de funcionários: 10 000+ funcionários
Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.
Without Salesforce our organization simply would not be able to function as quickly as we do now. We have so many automation processes and workflows setup that has saved us a lot of time. We use this platform across 15 departments in our organization, and it continues to grow. Everyone who sees the benefits of this great CRM... asks for User licenses... it's that good. We love the Contact Management, Lead-> Opportunity tracking and most importantly the Reports and Dashboards!
Salesforce can be pricey especially as it grows within an organization, so that would be the one setup. However, they do offer a Non-Profit Starter pack that I'd recommend small non-profit organizations to look into.