GoToConnect (formerly Jive)


Logotipo do GoToConnect (formerly Jive)

 

567 avaliações (4,5/5)
 
GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. GoToConnect includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices. Within their integrated suite, GoToConnect offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals. GoToConnect is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others. Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.
 

GoToConnect (formerly Jive) - Dashboard
 
  • GoToConnect (formerly Jive) - Dashboard
    Dashboard
  • GoToConnect (formerly Jive) - Phone tree
    Phone tree
Sistemas operacionais compatíveis:
Mac OS, Navegador web (independente o SO)

567 avaliações do GoToConnect (formerly Jive)

 

Ann H. Especialidade: Clínica de saúde mental Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

29/01/2019

29/01/2019

Fonte da avaliação: Capterra

The best business decision I ever made

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The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Vantagens

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Desvantagens

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Michael W. Especialidade: Editoras Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

02/12/2019

02/12/2019

Fonte da avaliação: Capterra

Excellent VOIP Service!

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I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Vantagens

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Desvantagens

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Diana H. Especialidade: Serviços financeiros Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

14/01/2021

14/01/2021

Fonte da avaliação

Didn't have high hopes but better than I thought!

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Generally works very well, but wish problems were easier to fix on my own.

Vantagens

The app was much easier to use than I expected. Haven't always had the easiest time using Jive so I was wary, but the app worked well.

Desvantagens

Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well. Seemed like I always had to call Jive to change something for me.

Avaliador Verificado Especialidade: Imobiliárias Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

03/10/2019

03/10/2019

Fonte da avaliação: Capterra

It works, but not well, and it has such great potential.

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Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Vantagens

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Desvantagens

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Scott K. Especialidade: Engenharia mecânica ou industrial Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

22/11/2019

22/11/2019

Fonte da avaliação: Capterra

Current Jive User

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We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.

Vantagens

The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.

Desvantagens

There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.