Sobre o LiveAgent
Preço do LiveAgent
LiveAgent possui uma versão gratuita e oferece versão de teste grátis. Versão paga do LiveAgent a partir de 15,00 US$/mês.
Alternativas para oLiveAgent
Avaliações do LiveAgent
Nota do recurso
- Setor: Materiais de construção
- Porte da empresa: 51-200 funcionários
- Usado Diariamente em 1 a 5 meses
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Fonte da avaliação
Great Features & Great Speed
LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
Vantagens
We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.
Desvantagens
There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.
Resposta de QualityUnit
Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)
- Setor: Software
- Porte da empresa: 11-50 funcionários
- Usado Diariamente em Mais de dois anos
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Fonte da avaliação
Excellent Experience Overall - I Recommend LiveAgent
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Vantagens
For day-to-day use, it is very intuitive for our client services team; the interface is visually intuitive, with colour coding that makes easy to see which tickets need attention and when. The automatic rules also offer a large amount of flexibility in managing support tickets and providing the right information to our team.
Desvantagens
Some basic features are not yet included; e.g. instead of responding to an individual message, you have to forward that message, and choose all the recipients again. However, I've noticed that new features are available often, and I am confident inconveniences such as this will be resolved with time.
Resposta de QualityUnit
Hi Jacob,
Thank you for such a nice review. We pride ourselves in making our software feel natural and simple to use and are glad to see the work is paying off. That said, there are always areas where we can improve and will continue to do so to provide the best helpdesk software on the market.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11-50 funcionários
- Usado Diariamente em 1 a 5 meses
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Fonte da avaliação
Great product for managing client tickets
It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.
Vantagens
The product is extremely easy to use and the navigation is user friendly. And has all the features required for managing a ticketing system.
Desvantagens
It would be great to have time to record features against each ticket. Currently, we have to use another platform (TimeNEye) to do that for us.
- Setor: Varejistas
- Porte da empresa: 11-50 funcionários
- Usado Diariamente em Mais de um ano
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Fonte da avaliação
Significant Value for the price
Vantagens
Price, Excellent customer support, large amount of features and functionality
Desvantagens
While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Resposta de QualityUnit
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
- Setor: Ócio, viagens e turismo
- Porte da empresa: 11-50 funcionários
- Usado Diariamente em 6 a 12 meses
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Fonte da avaliação
Switching to Live Agent saved our customer experience
Vantagens
I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.
Desvantagens
Having a direct contact would be nice when we have questions, though the chat option on the website has worked well when needed.
Resposta de QualityUnit
Hello Maddie, many thanks for your kind feedback! We are excited to have you with us and to hear that with LiveAgent you have managed to improve the way you handle your customer support! :) You can always email us at [email protected] if you prefer writing emails to chats :)
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