Sobre o LiveAgent

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications. LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company. LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.
LiveAgent tickets
LiveAgent reports
LiveAgent live chat overview
LiveAgent dashboard
LiveAgent ticket details
LiveAgent call reports
LiveAgent - Vídeo
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LiveAgent reports-thumb
LiveAgent live chat overview-thumb
LiveAgent dashboard-thumb
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Preço do LiveAgent

LiveAgent possui uma versão gratuita e oferece versão de teste grátis. Versão paga do LiveAgent a partir de 15,00 US$/mês.

Preço inicial:
15,00 US$/mês
Detalhes dos preços:
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.
Versão gratuita:
Sim
Versão de teste gratuita:

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Avaliações do LiveAgent

Nota do recurso

Relação qualidade/preço
4,5
Funcionalidade
4,5
Praticidade
4,5
Suporte ao cliente
4,5
5 avaliações do 1001 Ver todas as avaliações
Barney B.
  • Setor: Materiais de construção
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente em 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 17/03/2020

Great Features & Great Speed

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Vantagens

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

Desvantagens

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Resposta de QualityUnit

Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)

Respondido em 25/03/2020
Jacob W.
  • Setor: Software
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
5

4
Avaliado em 08/02/2020

Excellent Experience Overall - I Recommend LiveAgent

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

Vantagens

For day-to-day use, it is very intuitive for our client services team; the interface is visually intuitive, with colour coding that makes easy to see which tickets need attention and when. The automatic rules also offer a large amount of flexibility in managing support tickets and providing the right information to our team.

Desvantagens

Some basic features are not yet included; e.g. instead of responding to an individual message, you have to forward that message, and choose all the recipients again. However, I've noticed that new features are available often, and I am confident inconveniences such as this will be resolved with time.

Resposta de QualityUnit

Hi Jacob,
Thank you for such a nice review. We pride ourselves in making our software feel natural and simple to use and are glad to see the work is paying off. That said, there are always areas where we can improve and will continue to do so to provide the best helpdesk software on the market.

Respondido em 12/02/2020
Arnab M.
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
4
Suporte ao cliente
5

5
Avaliado em 19/03/2021

Great product for managing client tickets

It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.

Vantagens

The product is extremely easy to use and the navigation is user friendly. And has all the features required for managing a ticketing system.

Desvantagens

It would be great to have time to record features against each ticket. Currently, we have to use another platform (TimeNEye) to do that for us.

Ben H.
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
4
Suporte ao cliente
5

3
Avaliado em 18/02/2020

Significant Value for the price

Vantagens

Price, Excellent customer support, large amount of features and functionality

Desvantagens

While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.

Resposta de QualityUnit

Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)

Respondido em 04/03/2020
Maddie P.
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 10/12/2020

Switching to Live Agent saved our customer experience

Vantagens

I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.

Desvantagens

Having a direct contact would be nice when we have questions, though the chat option on the website has worked well when needed.

Resposta de QualityUnit

Hello Maddie, many thanks for your kind feedback! We are excited to have you with us and to hear that with LiveAgent you have managed to improve the way you handle your customer support! :) You can always email us at [email protected] if you prefer writing emails to chats :)

Respondido em 16/12/2020

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