As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.
I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.
Tracie P. Especialidade: Consultório médico Número de funcionários: 11-50 funcionários
Overall, the patient portal has worked well for us as well as our patients. It also has helped us to remain compliant with all of the new requirements. Our patients use the portal to obtain their information as well as look at what happened during their patient encounter.
The patient portal has been great for our patients. They love being able to access their medical records and see results. We also use our portal for patient to login and fill out paperwork as well as make and cancel appointments.
There is not really anything we do not like about it. It is something that takes time to set up, but overall works great.
Hannah L. Especialidade: Consultório médico Número de funcionários: 11-50 funcionários
Initial costs were managed with a no interest loan for three years and reduction in introductory costs. However, the details were so complicated and confusing for first time users of EHS that the unreasonable annual maintenance fees were obscured as we made our decision between Nextech and other systems. The sales person also did not emphasize these annual fees - he only emphasized the 3 years without interest and the lower introductory cost. We have 22 stations and had to pay licensing fees of $1200 for each station. We are being charged $15,000 annually for maintenance and upgrades whether we need them or not. In addition, should we not pay the annual $15,000 fee and need tech support or maintenance the next year, we are obligated to pay the $15,000 from the previous year in addition to the $15,000 for the current year. Last year, we needed no support and the upgrades did not affect us. Thus far this year, we have not needed maintenance or upgrades and so we are researching other EHS systems that have fees for support, upgrades and maintenance on an a la cart basis as needed. If we are not able to negotiate a reasonable relationship with NEXTECH regarding these fees, we will either convert to a new system and effectively lose more than $65,000 in software expenses or convert back to paper and take the penalty cuts until we retire. Fees for services are being constantly reduced and expenses are constantly rising, therefore, as a solo independent practice, we simply cannot afford to budget $15,000 for something we may not or do not need.
As any other EHS product, it eliminates the paper requirements and increases the legibility and service details documentation.
Entirely too expensive in ALL regards - $1200 licensing fees to even use the product on equipment we also had to purchase to run the software in addition to #15,000 annual maintenance fee and fees per doctor, etc.
.As you wade through the seemingly endless details of EHS conversion/use, be sure you understand the MANY hidden costs associated with long term use of the product.
Avaliador Verificado Especialidade: Consultório médico Número de funcionários: 51-200 funcionários
Nextech is well written and customizable for each provider. Very simple for new staff to pick up when training.
Dislike the software backup methodology. Could be more streamlined so it takes less time and in addition, you'll need a device to backup a so-called workstation backup (I use a NAS) and the server backup backs up to a folder on the server so you'll need to think about space requirements when engineering a solution. In addition to the built in solution to the software I also backup the entire server using a thrid-party imaging solution.
Judy B. Especialidade: Consultório médico Número de funcionários: 51-200 funcionários
The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.
We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.
Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day.
The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.