Jeff M. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 2-10 funcionários
At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.
Bloomerang is intuitive and easy to use.
Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else.
The ability to create embedded forms is a lifesaver.
The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file.
The integrated DonorSearch option is convenient, useful and cost-effective.
If my organization ran a ton of events, I'm not sure this would be my optimal solution.
Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.
Christi R. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 201-500 funcionários
My favorite thing about Bloomerang is that it makes pulling reports accessible to a much wider group of people than our previous systems did. We used to need dedicated analysts to pull reports for the fundraising team, but with Bloomerang, even our most technologically challenged team members are willing to try running a report on their own.
My organization has been using Bloomerang for almost 5 years now. We choose it because we wanted a software that could help us manage a major donor cultivation strategy and a mass-marketing/email strategy at the same time. This software was the only one that we found that could do both of those things well. In the years that we've used Bloomerang, we've grown substantially (from a small-mid nonprofit to a fairly large one). It's been exciting to watch Bloomerang grow with us over those same years. They keep adding new features that address our growing needs. We originally thought Bloomerang might be the best fit software for a couple years, but we're still very satisfied and have realized that it can meet our growing needs for many more years.
There are some things that we have struggled with over the years, but most have been addressed with recent upgrades to the Bloomerang system. Our current biggest annoyance is that it's hard to filter out mass emails when looking at a donor timeline. We have a workaround for that, so it's not been a major challenge to date.
Brian V. Especialidade: Organização cívica e social Número de funcionários: Profissional autônomo
Simple and intuitive on the surface. Donation/timeline entries are fast and easy. Letter generations is mostly easy. As long as you're not serious about getting legit data out of your software, and don't need to make major mass improvements due to the collateral damage of importing from other software, you might like it. Customer support is probably the best I've ever had.
No mass update option--has cost us dozens of hours of productivity. Some of their reports use bad math, but apparently they're working on fixing that. It's impossible to run certain kinds of reports that were easy in other software. They're apparently working on a big improvement to reports, but it's going to be months before it comes out. Email newsletter option is insanely feature-sparse--had intended to switch to it, but after trying to use it and discovering it's limitations, I'm sticking with MailChimp. There's not way to export letters in an editable form (pdf download is the only option). In general, I've lost SO MUCH functionality and productivity after my switch from eTapestry. I do believe they are genuinely trying to grow and improve this product. They at least don't stonewall some of the criticism and acknowledge things that need improvement, but their capacity to actually improve the product and fix bugs seems extremely limited. Fixes and improvements come out about as fast as molasses pours in Antarctica, and there's an obvious disconnect between what the developers think is needed, and what real fundraisers actually really need.
Do a deep dive. Make a list of all the features you need and use in your current software and ask about all of them. I was sold by Bloomerang's ease of use, and failed to ask about a few key pieces of needed functionality. I've paid dearly with my time, spending hours hassling with inconsistencies and updating data one piece at a time instead of all at once. Currently, I can't recommend this software. I still hold out hope that it will improve enough for that to change. eTapestry is not nearly as user friendly on the surface, but ultimately MUCH more productive and functional. I probably wouldn't have switched if I knew then what I know now.
Resposta: Bloomerang 28/04/2020
Hey Brian, thanks for your comments. We always appreciate hearing constructive feedback from customers, and we do take it seriously!
You now have the ability to edit individual letters without the need to export!
We also now have a Mailchimp integration!
We're always making improvements, so be sure to keep an eye on the http://bloomerang.co/changelog and in-app notifications for all the new feature updates we will be rolling out!
Kalie B. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 11-50 funcionários
Again, this software has been extremely beneficial to our organization!
Bloomerang has been a game changer for our organization. Our old software was essentially a slightly fancier version of excel with very limited options for tracking donor information and a time-consuming process for pulling reports of any kind. Also, we were limited to only the reports they provided and could not customize our reports in any way. Our favorite thing about Bloomerang is the fact that reports are completely customizable and unlimited in what we can track. Due to the fact that it is so robust, learning how reports function can be a little tricky at first. However, once you "learn the language" it becomes second nature and makes life SO much easier. We also love that we could add custom fields for constituents to track additional things like volunteer hours, what church our donors attend, etc. In addition, being able to connect donors to each other using the "relationship" function has been incredibly helpful.
The customer service at Bloomerang is also fantastic. To this day, I still receive regular check-in emails from the very first person I spoke with at Bloomerang when I was just researching the software. That is so impressive to me! We have had very few issues with Bloomerang, but when we've had to reach out to support the customer service team has been prompt, kind, and helpful.
Overall, this software is amazing and I highly recommend it!
We pay extra for the wealth screening tool but haven't always found it to be the most accurate. I'm not sure this is worth what we pay for it - or, we just need to take the time for someone to learn more about how to use it properly!
Also, while we do use Bloomerang to send all of our receipts/letters, we haven't quite made the leap to sending emails through Bloomerang. There doesn't seem to be quite as many design choices as we would like, but again it's most likely just something we need to take the time to learn.
Xavier V. Especialidade: Artes cênicas Número de funcionários: 2-10 funcionários
The dashboard! I live there most of my days.
It's so customizable. How you track your constituents, whether they are a business or individual/household, is completely open-ended. It's scalable.
The reporting feature is essential to any software. Bloomerang has nailed it. They even have scheduled reports as a function.
MailChimp integration = a life saver. Bloomerang's email feature is tremendous, but I use MailChimp regularly. Send an email through MailChimp and track the interaction in Bloomerang, all automatically. So efficient!
I wish there was a way to sync Bloomerang with our ticketing software. That was my biggest question to the developers of ticketing and Bloomerang.
More options for merchant solutions. It's limited to some of the most expensive in the market. I would be able to use even more Bloomerang features if they integrated with CardPointe.