Sobre o CharmHealth

CharmHealth is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently. To that effect, CharmHealth’s pricing is simple, unique and helps practices budget and manage the cost of software acquisition. The UI is designed with simple and readily recognizable icons that bring efficiency to the workflow. Key features include integrated patient intake forms, natural language processing, multi-specialty templates, e-Rx of controlled substances, referral modules, telehealth, inventory management, document management and more- all combined with clinical decision support and analytical tools. CharmHealth's marketplace ecosystem offers a multitude of mobile apps and add-ons with a large and growing number of integration partners along with readily available CharmHealth APIs including FHIR APIs to meet your growing needs. CharmHealth comes with a complimentary Patient portal that allows patients to securely message Practices, view visit summaries, hand-outs, treatment plan, Rx refills, pay bills, sign forms, schedule appointments and more. Custom phone, email, or text message reminders help Practices provide timely and quality Patient care. Support is offered via email, chat and phone by trained Support specialists.
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Preço do CharmHealth

CharmHealth possui uma versão gratuita e oferece versão de teste grátis.

Preço inicial:
Sem informação do fornecedor
Versão gratuita:
Sim
Versão de teste gratuita:
Sim

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Avaliações do CharmHealth

Nota do recurso

Relação qualidade/preço
4,6
Funcionalidade
4,3
Praticidade
4,4
Suporte ao cliente
3,9
5 avaliações do 112 Ver todas as avaliações
Charles
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
4

5
Avaliado em 14/12/2018

Very solid value EMR

For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Vantagens

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Desvantagens

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Christi
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
4

5
Avaliado em 08/09/2022

Great value for the price

Our practice partners want to practice medicine. They don't want to spend all their time on the computer. As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely.

Vantagens

CharmHealth has been a great find for our practice. The setup time was next to nothing and the ease at which our providers were able to learn the software was surprising.

Desvantagens

The scheduling portion of the software is the one area I think the product owners at CharmHealth could really improve. The limitations are not insurmountable, but compared to the rest of the product, this area could use some updating. It isn't easy to set up block time and if you want the patients to be able to schedule the times at which the patients can see on the web are not customizable to the practice leaving very little options for the practice. I think this is the biggest opportunity Charm has for improvements.

The other improvement suggestion comes in the way of being Telehealth focused. There are several areas in the product that still focus heavily on having an office (like uploading insurance cards), however, if we aren't in the office that becomes a challenge,

Alternativas consideradas

athenaOne e Kareo Clinical

Razões para mudar para o CharmHealth

Functionality options, pricing, ease at entry, SaaS options
Avaliador Verificado
  • Setor: Consultório médico
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
3
Recursos
3
Praticidade
4
Suporte ao cliente
2

3
Avaliado em 11/11/2020

Great for small cash practices, not so great for busier practices

It is OK for clinics just starting out. Once you get beyond 2 patients an hour, it takes too long to chart and bill appropriately.

Vantagens

Great small all-around software that provides everything a small company needs. You can see a patient's financials from right within the chart, which is excellent. As well as their prior appointments. You can copy over phrases or entire notes from prior as well. e-scripts are easy, but do lack notifications. Scheduling is good. And, patient is able to book their appointments from your website.

Desvantagens

Charting can be combersome. Our main issue is that the billing isn't robust enough. You have to use their system and their billers to get any benefit out of it.

Alternativas consideradas

AdvancedMD EHR

Razões para escolher o CharmHealth

Jane didn't have insurance integration.

Software anterior

Jane

Razões para mudar para o CharmHealth

The look and feel, ease of use was great. Customer service is terrible.

Resposta de MedicalMine

Dear Anonymous Reviewer- Thank you for your review. We would actually love to work with you on the issues you are having! Are you taking advantage of all the billing features? We also have billing support in case you'd like to bill on your own. If you email me at [email protected] with the Subject: Attn:Billing Help Needed-- I can help nail down the problem and suggest an appropriate solution for you. Thank you and hope to hear from you soon!

Respondido em 17/11/2020
Autumn
  • Setor: Consultório médico
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
4
Suporte ao cliente
5

5
Avaliado em 10/09/2022

Review of CharmHealth from a solo practitioner

I really appreciate the online scheduling feature. As a solo practitioner (with no admin support staff), this has been an extremely helpful feature. My patients love it! It saves a lot of time for me and it encourages patients to schedule multiple appointments as they see the scheduling filling up. Thank you!

Vantagens

I really appreciate the availability of the support staff. I have used the online chat several times, and most of the time my question is answered in a few minutes. With more complex questions, I still get a response within a day or two. Thank you! I also really appreciate the ease of updating/personalizing my Charm account for online scheduling and appointment types.

Desvantagens

I work with several compounding pharmacies and it is extremely difficult to write a prescription for a compounded prescription through Charm. Several of the standard pharmacies in our community do not like the way that the fax or e-prescribe feature places the electronic signature - it is difficult for them to determine if it is signed "dispense as written," or if it is signed as "substitution permitted." When I started to use the e-prescribe feature last year, I received several phone calls wanting to verify prescriptions after I sent them through Charm. As a result, I am no longer using the e-prescribing feature and I am calling in my prescriptions or using a paper prescription pad.

I like the options for customizing the templates. I would like it even more if there was a feature to "publish" the treatment plan before signing the full chart - sometimes a telemedicine patient needs the information quickly, and may not have time to wait until I finish my charting at the end of the day.

I would also like it if the sections for typing chart notes took up more vertical space. For example, I can only see about 10 lines of text as I am taking notes, and it would be helpful if those spaces were expanded vertically. Perhaps the patient info at the top of the chart could be condensed to the left side so that the charting space could expand vertically.

Margo
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
4
Suporte ao cliente
4

4
Avaliado em 24/05/2021

Excellent EHR system

At first I insisted on meeting staff and it was not welcome at first however when I was able to touch base with an instructor it made a huge difference to learn it’s functionality.

Vantagens

The software is practical and you can use it on a cell phone which is great. I do home visits and it is very helpful.

Desvantagens

There is a learning curve to use it but once you learn it it is great.

Alternativas consideradas

athenaOne

Razões para escolher o CharmHealth

Not as sophisticated as this EHR

Software anterior

Azalea Health

Razões para mudar para o CharmHealth

It was more practical for use in my practice when I do home visits and do functional medicine.

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