Sobre o simPRO
Preço do simPRO
simPRO não possui uma versão gratuita, mas oferece versão de teste grátis.
Alternativas para osimPRO
Avaliações do simPRO
Nota do recurso
- Setor: Segurança pública
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Best overall Service/Project Software on the Market
It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Vantagens
simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.
Desvantagens
It takes some time to learn all the nuances of the program to become fluent in "simPROese".
Resposta de simPRO Software
Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO
- Setor: Construção
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Robust and intuitive field management software
Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
Vantagens
When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.
Desvantagens
There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.
Razões para escolher o simPRO
ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.Software anterior
Zoho CRMRazões para mudar para o simPRO
simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.Resposta de simPRO Software
Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.
We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
- Setor: Software
- Porte da empresa: 201-500 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
simPro to manage like a professional
I like it, it's a great software, but in some things it need to be better.
Vantagens
I really love and like the way that you can use the functions and the tools to manage your business in a great way, I like that the graphic interface it's professional and the way that you can order your business, it's absolutely good
Desvantagens
I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that comply with the the use of other function.
Resposta de simPRO Software
Hi there Jaroth,
Thank you so much for this kind review! Your feedback is greatly appreciated and helps us to constantly improve. We look forward to continuing to support your business growth. Wishing you all the best!
- Setor: Construção
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Customer Service is horrible, lots of broken promises.
Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.
Vantagens
The Quote features and catalogue worked well.
Desvantagens
Time entering, looking back on jobs, live time costing
Razões para escolher o simPRO
We were looking for a more encompassing CRM that would require less man hours to runRazões para mudar para o simPRO
At the time thought it was the closest one to cover all of our needs.Resposta de simPRO Software
Hi there Russell,
Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software.
We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.
- Setor: Segurança e investigações
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Excellent Product & Support
From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.
Vantagens
It's very user friendly and just works for our business
Desvantagens
Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.
Resposta de simPRO Software
Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!
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