Sobre o AppointmentPlus

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients and calendar management. Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features. Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appointments, make purchases or are added to a waiting list. AppointmentPlus tracks client history and can export data in Excel or HTML format. A "Book Now" button can be embedded in users' existing websites. Support is provided through an online knowledge base. Monthly and annual billing options are available.
Mobile calendar
Desktop schedule
Mobile calendar-thumb
Desktop schedule-thumb

Preço do AppointmentPlus

AppointmentPlus não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do AppointmentPlus a partir de 49,00 US$/mês.

Preço inicial:
49,00 US$/mês
Versão gratuita:
Não
Versão de teste gratuita:
Sim

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Avaliações do AppointmentPlus

Nota do recurso

Relação qualidade/preço
4
Funcionalidade
4
Praticidade
4
Suporte ao cliente
4,5
5 avaliações do 136 Ver todas as avaliações
Jennine E.
  • Setor: Clínica de saúde mental
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
5
Praticidade
4
Suporte ao cliente
5

5
Avaliado em 30/11/2018

Loved it!

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Vantagens

I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Desvantagens

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

Resposta de AppointmentPlus

Jennine, we appreciate the review and the A+ rating!

Respondido em 22/02/2019
Gordon L.
  • Setor: Gestão da educação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
3
Praticidade
3
Suporte ao cliente
5

4
Avaliado em 24/04/2020

Gets the job done most of the time

AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines.

We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Vantagens

Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Desvantagens

It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Resposta de AppointmentPlus

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

Respondido em 30/04/2020
Avaliador Verificado
  • Usado Mensal em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
1
Recursos
3
Praticidade
1
Suporte ao cliente
0

1
Avaliado em 01/03/2018

Clunky, difficult to use and no better featured than any other app

Vantagens

This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Desvantagens

All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned.

It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything.

Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment.

Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes.

The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-)

By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Resposta de AppointmentPlus

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

Respondido em 14/03/2018
Doug F.
  • Setor: Serviços financeiros
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
4
Praticidade
4
Suporte ao cliente
5

4
Avaliado em 24/04/2020

Appointment Plus Scheduling

Overall we are pleased with the tool...probably not using the tool to its fullest potential.

Vantagens

The solution to identify our clients, allowing the client to book appointments and to capture the notes of each appointment - able to cut and paste email notes and using the profile screen to further identify the clienet

Desvantagens

We were able to "go back" to a previous date and add an appointment (to capture notes) for a client that was not part of the location that was open. We could actually have several "appointments" in a day that was actually from different clients even thought the location that they were associated and linked to - was not OPENED in the exceptions. We would still like to be able to capture notes from a client that possibly called us, from another location, but we are not able to identify the essence of the call / appointment.

Resposta de AppointmentPlus

Doug, thank you for the review. You pointed out something that differentiates AppointmentPlus. It's the ability to serve complex or unique situations. The way scheduling works can vary widely from business to business. We know that and have created a very flexible scheduling engine as a result.

Thanks again for the review!

Respondido em 30/04/2020
Robert N.
  • Setor: Software
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 29/03/2018

5 Stars Plus

Vantagens

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Desvantagens

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Resposta de AppointmentPlus

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

Respondido em 12/04/2018

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