Sobre o Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. Mend offers services for a one-time fee that includes support via email, over the phone, and through online chat and tutorials.
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Preço do Mend

Mend possui uma versão gratuita, mas não oferece versão de teste grátis.

Preço inicial:
Sem informação do fornecedor
Versão gratuita:
Sim
Versão de teste gratuita:
Não

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Avaliações do Mend

Nota do recurso

Relação qualidade/preço
4,3
Funcionalidade
4,3
Praticidade
4,3
Suporte ao cliente
4,4
5 avaliações do 474 Ver todas as avaliações
Avaliador Verificado
  • Setor: Clínica de saúde mental
  • Porte da empresa: 2-10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
0

5
Avaliado em 05/02/2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Vantagens

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Desvantagens

I don't have anything negative to say.

Jennifer
  • Setor: Serviços ao consumidor
  • Porte da empresa: Profissional autônomo
  • Usado Outro durante Avaliação gratuita
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Vantagens

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Desvantagens

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Resposta de Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Respondido em 16/07/2020
Chantel
  • Setor: Consultório médico
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 05/08/2022

Easy to use!!!

Overall, the system is easy to use and very convenient

Vantagens

I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

Desvantagens

Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

Rachel
  • Setor: Hospitais e Saúde
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
3
Praticidade
4
Suporte ao cliente
3

3
Avaliado em 24/09/2020

Mixed Feelings- Healthcare

We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Vantagens

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Desvantagens

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability.

In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Alternativas consideradas

Zoom Video Webinars e American Well

Razões para escolher o Mend

Better scheduling and EPM options with Mend. Needed more flexibility.

Software anterior

WeCounsel

Razões para mudar para o Mend

The practice management/ front office features.
Lindsay
  • Setor: Clínica de saúde mental
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
5

4
Avaliado em 27/07/2022

User friendly, great customer support

I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

Vantagens

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

Desvantagens

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

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