Sobre o FareHarbor

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices. Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often. Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.
Add customer bookings
Calendar
Tour booking
Attendee list
Add customer bookings-thumb
Calendar-thumb
Tour booking-thumb
Attendee list-thumb

Preço do FareHarbor

FareHarbor possui uma versão gratuita e oferece versão de teste grátis.

Preço inicial:
Sem informação do fornecedor
Detalhes dos preços:
The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.
Versão gratuita:
Sim
Versão de teste gratuita:
Sim

Avaliações do FareHarbor

Nota do recurso

Relação qualidade/preço
5
Funcionalidade
4,5
Praticidade
4,5
Suporte ao cliente
5
5 avaliações do 991 Ver todas as avaliações
Emma P.
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente em Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
4
Suporte ao cliente
5

5
Avaliado em 02/10/2019

Excellent service and product

Overall, I really like Fareharbor - I like the way it looks when people book.

Vantagens

The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Desvantagens

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Resposta de FareHarbor Holdings

Hello Emma -

Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.

Thanks!

Respondido em 08/10/2019
P.t. M.
  • Setor: Entretenimento
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente em 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 10/02/2021

Stellar Service!

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

Vantagens

I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

Desvantagens

I don't have any cons to report. So far my experience has been very positive.

Resposta de FareHarbor Holdings

P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that!

We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard.

As always, our 24/7 Customer Support team is standing by and ready to take your call or email!

Respondido em 12/02/2021
Rebecca C.
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
2
Recursos
2
Praticidade
3
Suporte ao cliente
2

3
Avaliado em 19/01/2021

Clunkier than we'd like but it gets the job done

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Vantagens

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

Desvantagens

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Resposta de FareHarbor Holdings

Hi Rebecca -

We understand that certain aspects of FareHarbor's features and functionalities can be robust.

We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use!

Respondido em 04/02/2021
Christina S.
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 18/11/2020

Our small business LOVES FareHarbor!

We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

Vantagens

Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Desvantagens

Only that the fees are among the highest in the industry.

Resposta de FareHarbor Holdings

Hi Christina!

Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team.

I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together!

Respondido em 20/11/2020
Antoinette L.
  • Setor: Entretenimento
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente em Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 05/11/2020

FareHarbor Daily User

I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small.

Vantagens

I like the ease of the software and how quickly I am able to get a response from the support team when needed.

Desvantagens

I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.

Resposta de FareHarbor Holdings

Hi Antoinette -

Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support!

We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard.

Respondido em 13/11/2020