Cvent Event Management

Vantagens

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Desvantagens

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

1. Resolve potential last minute issues that may arise onsite
2. Staff has been very productive and prepared to manage attendees
3. Provide enough metrics for admins
4. Easy to adopt by non-technical users

Vantagens

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way.
It has really helped us with onsite preparedness.
2. Cloning events or creating templates to re-use and make adjustments that saves time
3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent.
We have also used SSO to link our existing users account at registration websites.
4. Flex events
5. Ability to integrate with supplier network and survey tools

Desvantagens

1.Ways to manage field permissions for users/roles (edit/delete/update)
2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level
3. 2 way sync through standard integration is not dynamic for custom fields
4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration.
5. API limit of 10000 is very less for large events

Whether it be a simple gathering of 20 attendees for training purposes, or a large national meeting with several complexities for 850 attendees, Cvent has been an excellent solution which provides our tiny, 4-person department with every tool we need to plan and execute successful events from start to finish.

Vantagens

Overall the integration was seamless, and the software automated many of our processes and has helped make us a more effective team. What I like most about Cvent are the reporting tools, and their support desk is one of the best I have ever worked with.

Desvantagens

In terms of website and registration design, it is not always the most user friendly software, and adapting to the new Flex platform was a bit of a struggle at first because it does not have all of the same features enabled that I was used to using in Classic, but that's not a deal breaker. They offer comprehensive training classes.

Using CVENT has overall saved a lot of time from beginning to end for our more complicated events but for smaller, simple events there are much better tools available. The features and robust ability make it worth it when we do use it but it is almost always with some drawbacks. I've used a lot of different event management software over the years and they all have pros and cons so the fact that I am now using and plan to continue using CVENT says something but I will reiterate that anyone considering it should take a deep look at the features and determine if they really need something so complicated before committing. The promising thing is they are developing a new back end that should simplify and enhance everything they have so far. The new software is currently available as a beta so we will see how it goes.

Vantagens

In the end, you can accomplish pretty much whatever you need to with CVENT. The integration with other tools like onsite event management and app tools make it very useful. Being able to integrate a registration, website, app, database and onsite check in is extremely convenient and time saving. Customer service, while not always the most knowledgeable, they are easy to contact and will help solve most issues very quickly.

Desvantagens

The way the back end is laid out is very confusing. There are related settings under different headings and to make one change in a registration item means you have to change things in many different places. A lot of testing, experience and trial and error is required to fine tune things to work correctly. The look of the event websites you can create with it is very limited and dated. Since the software is so complicated, it is very hard to find someone even on their own customer support team that knows how to do everything. There have been many cases where our own team had to figure out solutions that CVENT could not help us with.

My experience with Cvent Event Management has been rather positive. While I may see a better way to set things up to be more efficient I think it does a good job of completing the job.

Vantagens

I feel the software is fairly easy to use. Learning to do the key functions I need on a daily basis didn't take much time at all. The extra learning tools available, such as the community, help out a lot when tackling new parts of the software I was still learning about.

Desvantagens

Some of the features aren't very efficient and can add unnecessary time to work. The media library, for example, isn't set up in a very intuitive way at all. This can make it difficult for multiple users to keep track of the files causing extra work in the long run. My biggest issue with the software is the amount of clicks it can take to complete some tasks. It may be a small task but requires many steps.