Nuha H. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: Profissional autônomo
It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing.
- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims.
- Love that it's connected directly to my documentation system.
- Customer service is good and knowledgable
- Very helpful resources, especially knowledge videos!
- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed)
- Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.
I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!
Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.
I would say I do not use all the features on the site but that is only because I don't need them at this point.
I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.
Resposta: TheraBill 08/12/2011
I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is.
It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point.
The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card.
Ryan D. Especialidade: Clínica de saúde mental Número de funcionários: 11-50 funcionários
Extremely poor. We're beginning transition to a new system.
When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.
Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.
Sandra G. Especialidade: Hospitais e Saúde Número de funcionários: 2-10 funcionários
It has been wonderful and beneficial to me and my company.
This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.
Integration with one of the other software that we use.
Nick E. Especialidade: Consultório médico Número de funcionários: 2-10 funcionários
I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.
Great features, great value, very intuitive