Martin M. Especialidade: Design Número de funcionários: 11-50 funcionários
WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications.
Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.
The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema.
Avaliador Verificado Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 11-50 funcionários
Eight years ago I went through a selection process and chose Wild Apricot and then implemented it. A HUGE step up from disparate systems on Excel, a separate website, and email. This year I led the selection and implantation process for a different organization and Wild Apricot came out on top again. Processing a new member went from one hour to minutes. Renewals from 30 minutes to zero. Sending out emails used to be a huge process. Now it's simple.
One thing I've noticed is that Wild Apricot continues to add and improve features. The website builder has gotten easier to use. And adding responsive themes and an easy-to-implement app is a huge plus.
Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.
Nothing that would stop me from selecting it again. Some of the newer features like polls can use some development, and formatting is sometimes challenging. But the tradeoff for a fully integrated system is well worth it.
Gene K. Especialidade: Instalações e serviços de lazer Número de funcionários: 501-1000 funcionários
Wild Apricot allows us to schedule classes, have members enroll in activities, and hosts our web site simply.
It's universality, it works well on every device, giving us instant functionality. I can find members, schedule events and make adjustments instantly, anywhere.
Sometimes I get lost doing certain operations.
Pat W. Especialidade: Organização cívica e social Número de funcionários: 2-10 funcionários
Not much. It does have some features built in that are easy to use, like the member forum. It also has some customizable features in the membership rules...if they work. Sadly, you can't rely on them and the support staff is less than supportive.
Where to start. Support is only available via chat or email, and only Monday through Friday from 10:00 - 5:00.
Next, the system is full of bugs. Members renew and it doesn't advance their renewal date. Members try to log in and it won't let them establish a password. Members can't log in so they create a whole new account, and there is not duplicate warning, so we just have to stumble on the duplicates. There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages. The system would also randomly change information that we entered into the fields. The search features are less than reliable and do not show all the information unless you export the file to a spreadsheet. If changing member levels it will automatically revert someone to the current member year. You should be able to set that option or create a rule where if the member price is the same it keeps the already paid for years. We have an extremely high rate of payments that go unprocessed, for various reasons. Recaptcha not working, card declined because the payer used auto-fill on the form, card declined because the website is in Canada, and more.
I have spent almost every day in some sort of chat session with the support staff, and you cannot interact with the higher tier support, only the base level. Plus, there have been times where it was a week or more before we received a response.
Chris L. Especialidade: Instituições religiosas Número de funcionários: 11-50 funcionários
Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.
Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.
Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.