YourMembership.com is an integrated suite of online membership management applications used by associations and other member organizations to engage members, track financial data and support administrative processes.
The platform has many core membership management features, including dues configuration options to define multi-tiered dues levels, variable durations and other complex models and analytics and dashboards to monitor member activity and discover trends. Other features include event registration and member attendance functions and e-commerce tools to sell products, calculate taxes and shipping and automatically process payments.
YourMembership.com also offers accounting tools to generate and send invoices and track financial data—such as member dues, donations and eCommerce sales. Overall the solution includes integrated modules for membership management, event management, member profiling, analytics and dashboard.
Emily M. Especialidade: Recursos Humanos Número de funcionários: 13-50 funcionários
Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs.
There isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done.
Gina M. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 2-10 funcionários
Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.
YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive.
Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected.
Ebaa K. Especialidade: Música Número de funcionários: 2-10 funcionários
fairly positive. When we encounter problems, the YM support team is always there for us!
The different features that you can take advantage of.
Coming from an artist, so take it with a grain of salt..could be a bit more user friendly.
Janine C. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 13-50 funcionários
Overall, I've had very good experience with the software and I especially appreciate YM's efforts to respond to users' requested revisions and improvements such as website editing functionality.
Given that this is my first experience with membership software, I have heavily relied on YM's high quality integrated tutorial videos and indexed knowledge database. When I have a unique problem, I receive very quick and quality responses from support staff via the integrated email system. For more complex questions, YM readily offers support via telephone calls.
I don't have full confidence in the bulk email capability in terms of the recipients' capability to receive. Admittedly, problems may or may not be the fault of the software.
Erica M. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 2-10 funcionários
YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us.
Your membership was really easy to use. I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate.
The data was never accurate. I dreaded doing the monthly membership report due to the fact that the number were never right and I always had to do lots of work arounds and manual calculations before presenting to my Board of Directors.