Mahonri G. Especialidade: Fabricação de ferrovias Número de funcionários: 51-200 funcionários
Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way
It has all of the tools needed to perform your job. It could be as fancy and broad as you design it
It could be a little difficult to learn how to use it
I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.
Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).
Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.
Jeff P. Especialidade: Fabricação elétrica/eletrônica
Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.
We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.
Do as much homework as possible about what your needs are versus what the product offers. The strength of the product is its customization options while we were looking for something more 'off-the-shelf'. There were a lot of layers with sharing files and folders among users where we wanted a product that when all of our users signed in, we all saw the same things. When you tried to share things with other users there were permission rules about sharing that made things overly complicated for what are needs are.
Charlotte G. Especialidade: Consultoria de gestão Número de funcionários: 11-50 funcionários
Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.
It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.
Steve H. Especialidade: Contabilidade Número de funcionários: 501-1000 funcionários
Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.
Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com
Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.