Infor CRM


Logotipo do Infor CRM

 

24 avaliações (3,5/5)
 
Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer service activities and information across the enterprise. This system is suited for small to midsized businesses, mid-market organizations and departments within larger enterprises with fewer than 1,000 users. This product's core is sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe. This system offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities all from their mobile devices. Infor CRM offers multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available. This solution runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available.
 

Infor CRM - Homepage
 
  • Infor CRM - Homepage
    Homepage
  • Infor CRM - Sales dashboard
    Sales dashboard
  • Infor CRM - Opportunity dashboard
    Opportunity dashboard
  • Infor CRM - Ticket dashboard
    Ticket dashboard
  • Infor CRM - Campaign dashboard
    Campaign dashboard
  • Infor CRM - Accounts
    Accounts
Sistemas operacionais compatíveis:
Windows 7, Windows XP, Mac OS, Navegador web (independente o SO), Windows 2000

24 avaliações do Infor CRM

 

Mahonri G. Especialidade: Fabricação de ferrovias Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

17/10/2019

17/10/2019

Fonte da avaliação: Capterra

Powerful and Useful ERP software

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Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

Vantagens

It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Desvantagens

It could be a little difficult to learn how to use it

Avaliador Verificado

18/05/2016

18/05/2016

Fonte da avaliação: GetApp

Experience With Infor Saleslogix

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I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Vantagens

Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Desvantagens

Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Jeff P. Especialidade: Fabricação elétrica/eletrônica

23/03/2015

23/03/2015

Fonte da avaliação

Very good product...easy customization to your sales process

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Vantagens

Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Desvantagens

We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Conselhos úteis

Do as much homework as possible about what your needs are versus what the product offers. The strength of the product is its customization options while we were looking for something more 'off-the-shelf'. There were a lot of layers with sharing files and folders among users where we wanted a product that when all of our users signed in, we all saw the same things. When you tried to share things with other users there were permission rules about sharing that made things overly complicated for what are needs are.

Charlotte G. Especialidade: Consultoria de gestão Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

11/01/2019

11/01/2019

Fonte da avaliação

Office Manager

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Vantagens

Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.

Desvantagens

It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.

Steve H. Especialidade: Contabilidade Número de funcionários:  501-1000 funcionários Número de funcionários:  501-1000 funcionários

09/07/2018

09/07/2018

Fonte da avaliação: Capterra

Good overall CRM system. Cost effective vs. SalesForce

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Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Vantagens

Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com

Desvantagens

Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.