Sobre o Booker
Preço do Booker
Booker não possui uma versão gratuita. Versão paga do Booker a partir de 129,00 US$/mês.
Alternativas para oBooker
Avaliações do Booker
Nota do recurso
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Just switched BACK to Booker from another booking software
We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!
Vantagens
Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.
Desvantagens
The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.
- Setor: Varejistas
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Best Booking system for Salons
Booker handles my salon operations so I can focus on my customers needs
Vantagens
Booker is easy to set up and very intuitive. The price is good and they have great customer service.
Desvantagens
There are alot of features which is a good thing but it can take time to train your staff on how to use the software
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Booker is not what it use to be
So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software.
We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top.
Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.
Vantagens
Lots of features
Desvantagens
Not intuituve or flexible enough for day to day operations.
Too many restrictions on in house system administrators.
System performance is not good at all.
Resposta de Booker
Efrain -
We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback.
Thank you for using Booker for this time. We appreciate your business.
Best,
- The Booker Team
- Setor: Consultório médico
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Using it for our Med Spa
Booker does what we need, support has always been responsive and it is easy to use.
Vantagens
Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.
Desvantagens
We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.
Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.
- Setor: Serviços ao consumidor
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Book It!
Vantagens
Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.
Desvantagens
The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.
