Jeffrey S. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: 11-50 funcionários
Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process
Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.
Resposta: Demandforce 24/07/2019
Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!
Laura C. Especialidade: Consultório médico Número de funcionários: 51-200 funcionários
Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.
DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.
The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.
Stan M. Especialidade: Hospitais e Saúde Número de funcionários: 2-10 funcionários
We were able to increase our marketing communications with our patients in a personal and effective manner.
With demandforce the office has increased patient communication in a cost effective way to increase practice revenue
It took some time to set up to improve communication with existing patients as well as lost patients.
If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.
So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.
Resposta: Demandforce 25/07/2019
Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!
Eileen W. Especialidade: Veterinária Número de funcionários: 11-50 funcionários
Great customer service. You're always able to speak with someone quickly.
Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily.
would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected.