TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.
TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.
The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.
TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.
Katie M. Especialidade: Clínica de saúde mental Número de funcionários: Profissional autônomo
TherapyNotes has the most outstanding customer service of Any company in which I've ever conducted business. Each time I call them they respond within 1-2 hours with a Solution to my inquiry. When I have certain requests pertaining to my practice or TN account, they willingly and generously support my concerns and do whatever it takes to work with me so that my practice succeeds.
I could go on and on with this answer but simply put, I'm so grateful I "stumbled" upon this company and EHR softward progam because I've had ZERO issues with them at all and would highly recommend them to any person seeking a new documentation system!
TherapyNotes EHR is an outstanding software for my private counseling practice. It's ease of use and ample "help" section makes it simple for me to learn anything I have questions about --most of the time without even needing to call them. I've been a customer since 2016 and have only positive feedback to give. Use the free-trial offer. I did and have no regrets.
Regarding TherapyNotes, there are only 2 things that cross my mind now and then.
1) I'd like for them to develop a mobile app. I mentioned this to them and they were very receptive stating they were in the process of doing so. I'm looking forward to that!
2) I'd LOVE if TN created Intake forms that could be tailored to individual practices (i.e. insert company name here) If demographic, consent, HIPPA, cancellation, etc. forms were incorporated into the program and could be easily send to new clients through the patient portal , it would save me a ton of time and allow me to concentrate on providing therapy rather than on the necessary paperwork that is required.
Monique M. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
I feel so supported by their customer care team! They are almost always available and help me with difficult questions. But the software itself is so intuitive you could figure most features out on your own...and trust me, I am not that great at technology.
The software is incredibly intuitive! The documentation options are current and has everything I need. The customer service is second to none! I am doing my own billing after never having billed on my own before, saving me $1,000's of dollars per year! I can sync my calendar with my personal calendar. The price is perfect for me!
I have not yet found any features that I do not like, other than wishing I could add my own "to do" items on my calendar. Maybe I can, and I just haven't discovered how to yet.
Mary A. Especialidade: Clínica de saúde mental Número de funcionários: 13-50 funcionários
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I love the overall professional presentation of the software. It is clear that Therapy Notes values this and that they work hard to not compromise this. It plays out in the way that they will take their time to carefully design and implement new features and the existing ones are relevant and well thought out. It is evident that they are concerned most with ethics and best practice in the mental healthcare field and not in pleasing everyone because designing a database is not in most clinician's wheelhouse. They have a big job with what they do and this clinician appreciates how they are doing it and the fruits of their labor.
I do wish the portal could be a little more robust but again, this is something that I know they are working on and there are details that they are considering that are out of my scope.
Resposta: TherapyNotes 10/10/2019
Thanks for the great review! Yep, we continue to add functionality to the portal. Stay tuned to our blog for updates.
Doug G. Especialidade: Clínica de saúde mental Número de funcionários: Profissional autônomo
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.
Brian L. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
My experience with therapy notes has been great and I would recommend it to anybody
I like that it is easy to use, that it has reports for everything and the billing is made simple all you have to do is click submit and it is billed
I really have not found any cons. Maybe more of a tutorial on how to use it would be helpful. I have found it rather easy but some of my therapists have struggled at first then have loved it.
Resposta: TherapyNotes 06/12/2019
Brian, thanks for the great review! Regarding tutorials, be sure to take look at our Help Center, Blog, and Youtube Channel. We also do live webinars and provide phone support 7 days per week.