Sobre o Waystar

Waystar is a cloud-based revenue cycle management platform for healthcare systems. The solution is used by organizations of all sizes to manage administrative and clinical functions. Key features include insurance verification, coverage detection and claims management. Waystar uses machine learning algorithms to predict claim denials and sends workable denials to the assigned workgroup. It automates the prediction of revenue leakage as well. Users can manage contracts through a centralized repository. Real-time contract loading and modeling is also offered. Reports can be generated to assess payer contract performance and other key performance indicators at the enterprise level. Waystar integrates payment processing across the hospital information system, performance management system and electronic medical records system. It offers features such as on-the-fly editing and the ability to automatically split remits among various providers. It also provides an automated patient payment workflow. The solution is available on a monthly subscription basis and support is available via phone.
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Preço do Waystar

Waystar não possui uma versão gratuita.

Preço inicial:
Sem informação do fornecedor
Versão gratuita:
Não
Versão de teste gratuita:
Não

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Avaliações do Waystar

Nota do recurso

Relação qualidade/preço
4,2
Funcionalidade
4,4
Praticidade
4,4
Suporte ao cliente
4,4
5 avaliações do 184 Ver todas as avaliações
Cyrena
  • Setor: Hospitais e Saúde
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
5
Praticidade
4
Suporte ao cliente
5

5
Avaliado em 16/01/2018

Using Navicure for the 1st time was fairly easy.

Easier way to find the reason of the rejected and denied claims daily.

Vantagens

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Desvantagens

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Jeanne
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 20/09/2022

Functional, easy-to-use software

Consistent product with results. New features added regularly

Vantagens

Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR

Desvantagens

New features and functions that are added require additional fees.

Carrie
  • Setor: Hospitais e Saúde
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
1
Recursos
1
Praticidade
1
Suporte ao cliente
1

1
Avaliado em 28/04/2020

Choose Another Company...much better options out there than Waystar

I haven’t been happy with the service when they were NAvicure or Waystar.

Vantagens

I didn’t feel that their software was very useful.

Desvantagens

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

Alternativas consideradas

athenaOne

Razões para escolher o Waystar

Cost effective; telehealth; easy to use; great customer service

Software anterior

SimplePractice

Razões para mudar para o Waystar

It seemed ok at the time.
Marlo
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 20/09/2022

Great Software for Great Price

great software and very happy with customer service

Vantagens

Very user friendly for both the clinical and office staff

Desvantagens

would like to see all doc information interchangeable if wrong doc was utilized

Sheila
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
5
Praticidade
4
Suporte ao cliente
5

4
Avaliado em 28/08/2022

Best Software for Medicare Billing for Home Health

Overall, Waystar is an excellent tool for Medicare and non Medicare Billing, user friendly and very dynamic. It helps billers stay organized and on top of timely filing issues.

Vantagens

what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes. This feature assures the user that their claims will be billed in a time sensitive way. It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other departments like Intake, and Authorizations. It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously.

Desvantagens

The only negative aspect that I see is that lately their customer support is lacking resources. A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes. Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that.

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