TheraNest

Vantagens

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Desvantagens

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

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Vantagens

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Desvantagens

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

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Vantagens

Both administration and clinicians love the features that are available for their use in TheraNest based on their roles in our company. The chat feature is a favorite for both because it helps the front office staff reach out to providers when their current clients are running over the appointment time and the next client is in the waiting room, without interrupting the current client's time.

Desvantagens

I honestly hated the accounting side of TheraNest when I started using it in 2019 because there were so many CMS HCFA1500 permanencies in place once a note was signed, that creating claims and invoicing without having to have a provider un-sign and re-sign a note was difficult. The TheraNest team has made remarkable advancements in being able to customize claims and invoices while maintaining the integrity of the medical record.

Vantagens

I like that they do accept user feedback. They have tutorials available to help figure out what features are available and how to use them. I appreciate the option to allow my biller to access my appointment information without an additional fee. I imagine that there are even more helpful features if you do your own billing, but I do not utilize those features. I appreciate the Wiley practice planner add on feature to help me create treatment plans (even though these can also be highly problematic in that they are transphobic, homophobic, heteronormative, and Christian based, but this is not TheraNest's problem). I love that my clients can fill out all their forms online. This saves paper and was really handy when the pandemic hit.

Desvantagens

It is not as intuitive as I hoped it would be. While it has a lot of features, there are things that I think would be incredibly useful (and I am not alone in these thoughts as others have highlighted them on the user feedback platform) that have not been implemented. It can also be quite slow to load. I really do not like that I have to refresh the page often and intentionally for things to show up correctly on the page I am working on. This has caused significant communication errors with my biller, who does not understand computers as well and did not know to regularly refresh her browser. I would expect that in navigating around the site, that it would refresh automatically, but this is not the case.

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Vantagens

I love that Theranest makes it easy for me to spend less time writing notes and more time spending time with the clients I work with. Note-writing is simple because of the ability to copy from previous notes and quickly change any parameters that changed in this particular session. Some clients don't change much in certain areas from session to session so it would be a waste of time to rewrite or re-click the data that is consistent. It is easy to look at previous notes so I can review my cases as needed to be a good and consistent therapist. It's also good to have my treatment plan referenced in each note if I need it. Billing is simple from my end as a therapist working with an admin team. This is a platform that takes therapists' needs and workday requirements into perspective. And again, the less time I spend on it, the better.

Desvantagens

The software almost always works, but one technical problem interfered with my ability to label two notes with the correct day once, which is honestly not too bad in comparison to any other experience I've had with other platforms (Kareo, etc). The problem was resolved within one week, appropriate notifications of progress on the issue were made, and it hasn't happened again.