Sobre o TheraNest












Preço do TheraNest
TheraNest possui uma versão gratuita e oferece versão de teste grátis. Versão paga do TheraNest a partir de 39,00 US$/mês.
Alternativas para oTheraNest
Avaliações do TheraNest
Nota do recurso

- Setor: Clínica de saúde mental
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
All-in-one platform that's perfect for my small private practice!
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Vantagens
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Desvantagens
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Alternativas consideradas
Zoom MeetingsRazões para mudar para o TheraNest
TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!Resposta de TheraNest
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

- Setor: Clínica de saúde mental
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Theranest lies about their customer service
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.
The decision to cut me out was born of my holding them to their word about live customer service.
I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.
I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.
THEY ARE POISON. Stay away from them.
Vantagens
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.
They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.
The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.
They will call you back when it's convenient for them to do so - and that's never when I need an answer.
I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.
My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Desvantagens
Simply put, they lie about their live customer service.
Their training videos are convoluted, not well-produced and hard to follow in terms of content.
I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!
This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Alternativas consideradas
TherapyNotesRazões para escolher o TheraNest
Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.Razões para mudar para o TheraNest
I chose them because they said they had live customer service available. This turned out to not be true.Resposta de TheraNest
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
- Setor: Clínica de saúde mental
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Becoming More Well Rounded All The Time
Vantagens
Both administration and clinicians love the features that are available for their use in TheraNest based on their roles in our company. The chat feature is a favorite for both because it helps the front office staff reach out to providers when their current clients are running over the appointment time and the next client is in the waiting room, without interrupting the current client's time.
Desvantagens
I honestly hated the accounting side of TheraNest when I started using it in 2019 because there were so many CMS HCFA1500 permanencies in place once a note was signed, that creating claims and invoicing without having to have a provider un-sign and re-sign a note was difficult. The TheraNest team has made remarkable advancements in being able to customize claims and invoices while maintaining the integrity of the medical record.
- Setor: Clínica de saúde mental
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
TheraNest Works Well Enough
Having an EHR system really benefits my practice because I do not need to store paper charts. I like the ability to communicate in a HIPAA compliant way with clients, though I have not been able to get as much buy in from my clients around this as I would like. I appreciated the integrated telehealth system at the beginning of the pandemic, despite the fact that it was a little glitchy, but then they raise prices substantially, so I opted for another platform that was both less glitchy and a better cost value. Forms can be customized, but this is not the intuitive process I wanted it to be. I am not a computer wiz, but also I am not intimidated by computers/software. I imagine that this system would be a challenge if you were not confident in navigating unfamiliar software. Basically, it does the essentials that I need an EHR system to do. I might explore other options if it was not such a pain to consider switching everything over to a new system. I believe that it can probably do more for me than what I am getting out of it and it lacks features that I would really like to have in a system. I can make it work for me and it is not cost prohibitive to do so.
Vantagens
I like that they do accept user feedback. They have tutorials available to help figure out what features are available and how to use them. I appreciate the option to allow my biller to access my appointment information without an additional fee. I imagine that there are even more helpful features if you do your own billing, but I do not utilize those features. I appreciate the Wiley practice planner add on feature to help me create treatment plans (even though these can also be highly problematic in that they are transphobic, homophobic, heteronormative, and Christian based, but this is not TheraNest's problem). I love that my clients can fill out all their forms online. This saves paper and was really handy when the pandemic hit.
Desvantagens
It is not as intuitive as I hoped it would be. While it has a lot of features, there are things that I think would be incredibly useful (and I am not alone in these thoughts as others have highlighted them on the user feedback platform) that have not been implemented. It can also be quite slow to load. I really do not like that I have to refresh the page often and intentionally for things to show up correctly on the page I am working on. This has caused significant communication errors with my biller, who does not understand computers as well and did not know to regularly refresh her browser. I would expect that in navigating around the site, that it would refresh automatically, but this is not the case.
Alternativas consideradas
SimplePracticeRazões para mudar para o TheraNest
It seemed more customizable at the time. I no longer believe this to be the case. Pricing is very similar.- Setor: Hospitais e Saúde
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Easy for a busy woman to use
Vantagens
I love that Theranest makes it easy for me to spend less time writing notes and more time spending time with the clients I work with. Note-writing is simple because of the ability to copy from previous notes and quickly change any parameters that changed in this particular session. Some clients don't change much in certain areas from session to session so it would be a waste of time to rewrite or re-click the data that is consistent. It is easy to look at previous notes so I can review my cases as needed to be a good and consistent therapist. It's also good to have my treatment plan referenced in each note if I need it. Billing is simple from my end as a therapist working with an admin team. This is a platform that takes therapists' needs and workday requirements into perspective. And again, the less time I spend on it, the better.
Desvantagens
The software almost always works, but one technical problem interfered with my ability to label two notes with the correct day once, which is honestly not too bad in comparison to any other experience I've had with other platforms (Kareo, etc). The problem was resolved within one week, appropriate notifications of progress on the issue were made, and it hasn't happened again.
Categorias relacionadas
- Software de Prontuário Eletrônico e Cobrança Médica para Mac
- Software para Centros de Saúde Qualificados
- Software para Gestão de Clínicas
- Sistemas de Prontuários Eletrônicos
- Software para Faturamento Médico
- Software de Prontuário Eletrônico para iPad
- Software Web de Faturamento Médico
- Software de Prontuário Eletrônico para Saúde Mental e Comportamental
- Software para Marcação de Consulta
- Software Web de Prontuários Médicos Eletrônicos