TheraNest

Vantagens

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Desvantagens

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

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Vantagens

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Desvantagens

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

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Vantagens

I tried several different software systems prior to finding Theranest. All the other softwares systems were made for Therapist who had their own practices, or for Practice Groups. I needed a compliant EHR that would allow me to store my client notes, and allow for my supervisor to review and co-sign with ease. I kept running in to EHR's that would charge extra for my supervisor to be added as staff, or would force me to use unnecessary features before I could create my client's progress notes. I also love that Theranest allows for some modifications to help fit my needs better during use. I also love the option to add the Wiley Planner and Progress Notes plan so you can have the Wiley Planner at your fingertips with drop-down boxes. (I have not been able to subscribe yet, but it is a cool option). I also cannot say enough about the customer service. I have received nothing but quick responses, and personalized help when needed. I had the pleasure of working with Allen Chew to help answer my questions via phone and email, so ask for him if you can!

Desvantagens

At first, there was a slight issue with being an admin and a therapist under the same sign-in. I was told I would need two different logins, but I figured it out where I was able to keep my same login. So far I have not come across any issues with doing it that way.
Also, I do come across a lot of boxes/fields that I do not need in my notes or intake documentation that I wish I could delete. I can easily skip these unused boxes, so it's not a big deal.

Vantagens

ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Desvantagens

The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Vantagens

Theranest has amazing customer service. You can actually get someone on the phone if you have an issue.

Desvantagens

I found it to be less intuitive than the other EHRs out there. It took a little longer to learn how to do everything.

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Software anterior

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