TheraNest

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Vantagens

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Desvantagens

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Vantagens

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Desvantagens

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

If you are wondering if you should, and you have spent hours searching like I have. You can stop. Theranest has got it all.

Vantagens

I have to say, I was scare to take on a venture of switching EHR’s. Our previous EHR was spectacular. Theranest was a lot to understand at first, and had way more features than our previous EHR. But within 1 week, we made a complete merge and once our platform was completed functional, the easiest part was bringing out clients over. The ease Theranest has instilled in their system makes it work every single penny spent.

Desvantagens

I am not sure if any EHR does do this, but I wish merging our clients documents and implementing all of their information into our Theranest was a bit easier. But spend time getting used to the system and where everything is, and you’ll have no problem.

The best online scheduling software that is available to us in Asia.

Vantagens

It is oriented to my profession - mental health care.
It has most of the functionality that our company needs:
- appointment scheduling
- room booking that prevents double booking, a must for us because we have 9 staff sharing 3 offices
- invoice/receipt generation is easy
- International user friendly, we are in Hong Kong
- has the necessary features for managing the financial side of the business
- appointment reminder features, easily editable reminder message
- TN consistently add useful features to help with the business, e.g. custom forms, improved ease of use of the software
- integration with other calendars
- color coding for staff, ease of identifying each other on the master calendar
- staff permissions feature
- customer support has been excellent from the beginning

Desvantagens

- staff permissions can be item selectable rather than group together in the basic five categories
- basic navigation still needs some touch-up
- mobile app needs an update
- need to expand the list of reports that can be generated or permit selectable items to be generated for a report

If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack integrity and are taking advantage of customers in a pandemic. Not a company I want to be a part of anymore. Regardless of some great features I would look elsewhere.

Vantagens

I have used Theranest since it was a new company. In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials. They offer a wide variety of services.

Desvantagens

I liked most things up until this year. Their customer service has been spotty this year and I was giving a little grace due to COVID but have learned that they were bought by another company in Feb of this year and that has brought about the change. Their telehealth option has been reasonably priced and has worked fairly well with the occasional glitches- it could use some improvements but 8/4/20 they sent an email stating that they are raising the telehealth fees for anyone seeing more than 30 clients a month by about 400% and raising their already high credit card rates fairly significantly. In an email I was basically told by their customer service rep that my business wasn’t that important to them.