Sobre o Workiz

With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar.Workiz provides an easy-to-use platform that allows service pros to manage their scheduling, invoicing, payment processing, phone systems and much more.Workiz is designed for small to medium-sized on-demand field service businesses, such as locksmith, carpet cleaning, junk removal, handyman and appliance repair.
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Workiz - Vídeo
Workiz Software - 1 - miniatura
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Preço do Workiz

Workiz não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Workiz a partir de 109,00 US$/mês.

Preço inicial:
109,00 US$/mês
Versão gratuita:
Não
Versão de teste gratuita:
Sim

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Avaliações do Workiz

Nota do recurso

Relação qualidade/preço
4,5
Funcionalidade
4,5
Praticidade
4,5
Suporte ao cliente
4,5
5 avaliações do 165 Ver todas as avaliações
Oleg C.
  • Setor: Serviços ao consumidor
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 05/09/2018

Excellent development team.

We can provide you over the phone more details of our experience from our technicians.

Vantagens

Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.

Desvantagens

Missing user guide. I wish to get more changes in CRM soft for our needs.

Resposta de Workiz

We do have an amazing dev team! We just launched a new academy, highly recommended for new employees and clients. Check it out here: https://www.workiz.com/academy/

Respondido em 12/04/2021
Bryn P.
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
5

4
Avaliado em 08/09/2021

3 years with Workiz and then this….

My overall experience with Workiz. Three years of use and it took me three years to write a review that they deserved a long long time ago. It’s nice to know that three years down the road I still have nothing but nice things to say about Workiz and the great people that work at Workiz.
It was a recent interaction with Workiz that was just over the top amazing when I thought I had already been amazed by them. I wish I knew the person I spoke with name but I don’t but they deserve s as huge shout out and Thank you from FUN FIX USA

Vantagens

We have been using Workiz for three years of our business after trying all the other ones for a brief time. We’re keys at the time had everything we needed plus they had more and when I say more it was a huge thing for us and that was the ability to have our phone ran through them. So they have a whole phone system that you can customize with different phone numbers and different answering options like virtual receptionist etc. and then when the client calls or the customer calls it will either pull up an existing customer that’s been input with that phone number or any other relevant information that it has. It didn’t make scheduling real easy when you just add a new job for the number that just called you. I don’t think I have found another company that offered the phone with the software and in addition the software really really exceeds all of our needs and I’m sure we’re not even using a third of its capabilities.
And then the customer support.
In three years I can only say I’ve probably had to talk to them 5 to 7 times total. Normally, it’s not even a call, I just go to the chat bot thing on their website and then someone is always right there in general they will pick up the phone and call me right away to assist in anyway that they can. It is weird because I don’t know how big Workiz as a company is but it feels like I may be one of 10 customers and they might have four or five employees. It feels very small almost like a family. I Would highly recommend EVERYONE!

Desvantagens

The one thing I like least about the software which is actually a huge factor and has really kind of been left weighing our options but they offer customer self scheduling where you can put a link in your website to allow the customer to contact you and schedule service which is great but you can’t charge the customer from there. So each customer I then have toReach out to so that I can charge them so it’s kind of double stepping in makes more work and I’m hoping they change it because every other company out there I’m finding does offer that ability. If a customer wants a service call is $128 and they want to schedule it online and pay for it because they won’t be there at the time of service well then it doesn’t allow them to do that. They can tell us they want it but then we have to turn around and call them back and it makes a one step conversation now a multiple step conversation. Come on Workiz

Philip P.
  • Setor: Construção
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
2
Recursos
3
Praticidade
1
Suporte ao cliente
2

3
Avaliado em 15/02/2021

Mediocre at best

I would say overall would never come back to utilize the service. I've utilized plenty of different softwares and this used to be great when it was SendAjob but since the transition to Workiz. You guys fall short and don't meet our needs. Maybe a one man show and or someone who doesn't need detailed, efficient workflow.

Vantagens

It seemed like a great software that would be able to customized to our needs. They used to be "SendAJob." When they were the service was great and flowed well.

Desvantagens

The cons can go on and on. Very hard to distinguish the schedule. if you need a client with multiple properties and sub addresses this is the worst software I have ever encountered for such client management. The card processing wasn't efficient. the technical team when needed would only answer very generic and not try to create solutions.

Alternativas consideradas

Jobber

Razões para escolher o Workiz

Fieldedge had become glitchy and slow. Didn't work well on the app and slowed down productivity.

Software anterior

FieldEdge

Razões para mudar para o Workiz

I chose Workiz due to at the time it was or seemed to be the best fit however it is not. Stay away from this software. Its just a headache

Resposta de Workiz

Sorry to hear you didn't like it Philip. We're always listening to our clients and we want to thank you for submitting this review. We're making Workiz even more robust this year.
We've just launched an update to our CC payments and we're soon launching more automations for owners of larger businesses as yourselves.

Check out another software and share with us your experience. No software is perfect but we're sure we can beat our competition...

Would love it if you gave us another shot soon :-)

Respondido em 12/04/2021
Octavia P.
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
4
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 26/05/2021

Our Moving business is running more efficiently than ever!

Workiz has been a great asset to our business with ease of use between the office and the techs, scheduling & mapping the job, contacting customers using the Workiz phone and invoicing/billing. This software has reduced the amount of multiple software & apps to 1, nothing is more efficient than that!!!

Vantagens

Integration of the software with our business was extremely easy! This software has helped our moving business streamline information to our techs with ease and efficiency; it dramatically reduced misinformation, errors & helps to get last minute changes our quickly.

Desvantagens

Customization of our documents is not as efficient, it would help to have our already established documents translated using PDF's instead of having to re-create the documents needed.
There is some issues when viewing job reports in the filter results - when you have selected the dates, then select a job within those dates and want to review other jobs in the same selected dates you must re-select the dates, there is no option to keep that same selection of dates. This can be time consuming when verifying jobs for payroll, techs & hours.

Resposta de Workiz

Thanks Octavia. We love working with moving companies like yours and are excited by your great review. We've updated the product team with your feedback.
Thanks!

Respondido em 04/06/2021
Adrian P.
  • Setor: Mobiliário
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
4
Suporte ao cliente
5

4
Avaliado em 26/05/2021

It Helps!

I do love the software. If they can work out those few minor things, then I would say it is the perfect software. Overall, I'm pretty satisfied with it.

Vantagens

I like the scheduling feature, and sales tracking feature the most. It saves me time.

Desvantagens

The app does not always display the unit number for apartments without having to go through 2 screens to get to it. When your phone lags, it's frustrating. Scrolling through the calendar in the phone app can be challenging. If you scroll past a certain dat, you cannot easily scroll backwards, you have to drop down the calendar to go back to the date.

Alternativas consideradas

Verizon Connect

Software anterior

Jobber

Razões para mudar para o Workiz

They did not offer me a free trial to test it.

Resposta de Workiz

Come for the scheduling, stay for everything else :-)
thanks Adrian!

Respondido em 03/06/2021

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