Sobre o Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.
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Preço do Zoho Desk

Zoho Desk possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Zoho Desk a partir de 14,00 US$/mês.

Preço inicial:
14,00 US$/mês
Versão gratuita:
Sim
Versão de teste gratuita:
Sim

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Avaliações do Zoho Desk

Nota do recurso

Relação qualidade/preço
4,5
Funcionalidade
4,4
Praticidade
4,4
Suporte ao cliente
4,3
5 avaliações do 1 751 Ver todas as avaliações
Priscìla
  • Setor: Fotografia
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 29/07/2022

Prático

Vantagens

A usabilidade é perfeita e muito prática

Desvantagens

Não tenho o que reclamar com a ferramenta

Sarah
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
5
Praticidade
4
Suporte ao cliente
5

5
Avaliado em 17/07/2022

The gold standard in customer service!

Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.

Vantagens

Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.

Desvantagens

If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.

Muhammad
  • Setor: Redação e edição de texto
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
4
Praticidade
4
Suporte ao cliente
0

5
Avaliado em 15/07/2022

Zoho Desk

Zoho Desk is the best for customer care as it provides the facility to assign tickets automatically. It is stable for use.

Vantagens

Ticket assignment is automatically
It helps to enhance the relationship with clients
It is a stable tool

Desvantagens

Workflow is sometimes not instinctive
There are limitations to living chat
confusing settings

Shaik
  • Setor: Automotivo
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
3
Recursos
2
Praticidade
3
Suporte ao cliente
3

3
Avaliado em 06/07/2022

Helpful tool for management

It is better than previously used app and gets things done,

Vantagens

It is optimised for initial starting business and tasks can assigned reassigned and updated, u can divide the task, categories them based upon the projects

Desvantagens

It has some glitches and maintenance time is little bit high

Avaliador Verificado
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2-10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
4
Suporte ao cliente
4

5
Avaliado em 27/05/2022

Powerful ticketing system with lots of options.

We are using the system to log all customer faults making it easy to invoice for the time spent and also as a handy knowledge base for future reference.

Vantagens

I like the fact it is hosted online with all updates taken care of to save having to run our own internal systems. There are lots of options and even the free one can easily take care of a small helpdesk. The software can be accessed on line so is useful if you need to work from different locations. There are a lot of extra features you can easily add for only small incremental price increases if you need to expand as you grow.

Desvantagens

Some of the features are not as simple to implement as they could be making a bit of a learning curve for new staff members.

Razões para mudar para o Zoho Desk

It had more of the features we need and we use other Zoho products so they link together quite easily.

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