HubSpot Service Hub


Logotipo do HubSpot Service Hub

 

111 avaliações (4,5/5)
 
HubSpot Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics. HubSpot Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback. HubSpot Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.
 

HubSpot Service Hub - HubSopt Service Hub marketing dashboard screenshot
 
  • HubSpot Service Hub - HubSopt Service Hub marketing dashboard screenshot
    HubSopt Service Hub marketing dashboard screenshot
  • HubSpot Service Hub - HubSopt Service Hub contact details screenshot
    HubSopt Service Hub contact details screenshot
  • HubSpot Service Hub - HubSopt Service Hub tickets screenshot
    HubSopt Service Hub tickets screenshot
Sistemas operacionais compatíveis:
Navegador web (independente o SO)

111 avaliações do HubSpot Service Hub

 

Josh A. Especialidade: Serviços e tecnologia da informação Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

12/11/2019

12/11/2019

Fonte da avaliação: Capterra

Hubspot Service Hub

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Overall, Service Hub has been a pleasantly surprising experience.

Vantagens

We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.

Desvantagens

I'd love to see an OAuth option in the future to put our knowledge base behind a login.

Laci C. Especialidade: Internet Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

25/10/2019

25/10/2019

Fonte da avaliação: Capterra

A Great Platform that is Only Getting Better

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Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year.

Vantagens

Hubspot Service Hubs allows my team to be on the same page. We can not only see what everyone is working on and assist where needed but the resources available to my team members and therefore to our customers are all in the same space. It makes streamlining business practices much easier than we had experienced in the past.

Desvantagens

The software lacks a couple of keys features and the timelines/feeds are not the most efficient presentation as far as finding what you are looking for. For example, if we tag a user in a ticket who is coming into the ticket fresh, we've found that it's difficult for them to get caught up in an easy manner. It takes a little digging. that being said, Hubspot is continuously updating the software on the back end with the items that the Hubspot Community of users upvotes as important to the,m. This has created a trust in Hubspot that these hiccups will be adjusted and the user platform will continue to improve month to month.

Avaliador Verificado Especialidade: Esportes Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

09/02/2021

09/02/2021

Fonte da avaliação: Capterra

Great software

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Great experience and hard to find any faults as the features continued to be improved over time

Vantagens

It’s a great continuation of marketing/sales hub and provides a central place for cross team customer management and a central contact record.
The knowledge base and ticketing/pipeline feature also provides and easy way for customers to self answer or find the help they need

Desvantagens

There aren’t many downsides to the software. It might have some limits compared to a dedicated service tool but the fact it’s part of the hubspot suite makes up for it

Ella H. Especialidade: Indústria farmacêutica Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

21/10/2019

21/10/2019

Fonte da avaliação: Capterra

Its good CRM but is more suited for Marketing rather than a Service Role

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It has some great functions but compared to some other CRM services it is limited and sometimes difficult to navigate

Vantagens

Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.

Desvantagens

The ticket system is not designed for high volume. You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Limited reporting.

Brooke W. Especialidade: E-Learning Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

30/11/2020

30/11/2020

Fonte da avaliação: Capterra

Easy to keep track of issues, create surveys, automations

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I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together.

Vantagens

Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more.

Desvantagens

The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM