Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.
Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.
Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
Renee K. Especialidade: Serviços ao consumidor Número de funcionários: Profissional autônomo
My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!
What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.
There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.
Resposta: Vagaro 24/07/2020
Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!
Belinda S. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: Profissional autônomo
I am so happy I switched to Vagaro. My last program had half the features and was twice as expensive. Vagaro is an all in one program that makes everything easy both for me the operator and my clients. Also, when COVID hit and we all closed for 12 weeks, Vagaro proactively lowered (halved) the cost for everyone in good faith, until we could reopen again. This helped us out so much. I felt this was forward thinking, very supportive and generous.
I love the ease of use; from set up, to online booking functionality, the online marketing is simple and easy to set up, the cost is extremely competitive, there are many extra features plus helpful articles, tips and advice that comes out regularly.
I just wish that I had switched to it sooner.
Resposta: Vagaro 31/07/2020
Hi Belinda, we just wanted to thank you for your kind feedback! We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses! Your wonderful comments mean so much to us!
Benjamin M. Especialidade: Saúde, bem-estar e condicionamento físico Número de funcionários: 2-10 funcionários
Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none.
To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.
While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.
Resposta: Vagaro 01/10/2020
Hi Benjamin, thank you so much for your feedback! We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!
Michele A. Especialidade: Serviços ao consumidor Número de funcionários: 2-10 funcionários
Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(
Easy to use
Confirmations text do not work half the time.
Services seem to go missing.
The program doesn't always send of the confirmation texts.
Clients click the confirmation link on their end... but does not show up on the computer.
Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program.
Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt.
The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way.
When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion.
Beware that Vagaro fees are in USD funds.. NOT CANADIAN.
FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH''''
Vagaro seems to go offline a few times a month, such an inconvenience.
Their updates are done in the middle of a work day. =(
They need to get rid of all the bugs they have created with their last two updates, or put it back to the way it was. Vagaro just so you know.... bad... is much better then worse. =(
I do not recommend using this program to anyone, well not until they fix all their issues.
The only reason I am staying with it is... its so much of a hassle to change to a new company, so much work to reset up all the info.
It took me almost one month to input all the information in properly into the program. I could not imagine starting all over with another company.
But... if another company would transfer all my info.. I'd defiantly try another software company.
It's really too bad, because I believe Vagaro has potential of being a good usable software.
Jennifer C. Especialidade: Roupa e moda Número de funcionários: Profissional autônomo
Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!
I love how easy this app is..
My clients LOVE the reminders and I LOVE I don't have to send them!
Through COVID this company has been amazing!!!
I love everything
I haven't had any issues at all..
Resposta: Vagaro 13/08/2020
Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!