Zendesk Sell


Logotipo do Zendesk Sell

 

126 avaliações (4,5/5)
 
Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.
 

Zendesk Sell - Zendesk Sell communication management
 
  • Zendesk Sell - Zendesk Sell communication management
    Zendesk Sell communication management
  • Zendesk Sell - Zendesk Sell call summary
    Zendesk Sell call summary
  • Zendesk Sell - Zendesk Sell send emails
    Zendesk Sell send emails
  • Zendesk Sell - Zendesk Sell lead management
    Zendesk Sell lead management
  • Zendesk Sell - Zendesk Sell filter contact lists
    Zendesk Sell filter contact lists
Sistemas operacionais compatíveis:
Mac OS, Solaris, Navegador web (independente o SO), Windows 8

126 avaliações do Zendesk Sell

 

Jacob S. Especialidade: Serviços de eventos Número de funcionários:  1001-5000 funcionários Número de funcionários:  1001-5000 funcionários

30/10/2018

30/10/2018

Fonte da avaliação: Capterra

Former User, Would use again

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I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

Vantagens

We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

Desvantagens

In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

B. w. B. Especialidade: Suprimentos e equipamentos para empresas Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

09/01/2021

09/01/2021

Fonte da avaliação: Capterra

Great Product with GPS

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Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

Vantagens

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

Desvantagens

My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

Erik L. Especialidade: Mídia digital Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

15/01/2020

15/01/2020

Fonte da avaliação: Capterra

Long time user

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In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

Vantagens

It's easy to store clients and manage your deals.

Desvantagens

It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

Trent E. Especialidade: Serviços de Facilities Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

16/09/2019

16/09/2019

Fonte da avaliação: Capterra

Powerful and simple sales management tool

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I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

Vantagens

- Simple input for contact information for different clients and potential clients
- Super easy to create deals and potential purchases for clients
- Schedule appointments, set reminders, and send emails all from within the program
- Check metrics and numbers of different members of the sales team for different times and situations.
- Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
- Easily sort through customer lists to find people who are relevant under different categories

Desvantagens

- Sometimes too easy to change things that have been set by others
- Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

Marlene V. Especialidade: Design Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

18/03/2020

18/03/2020

Fonte da avaliação: Capterra

Good CRM That Integrate with CRM

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Vantagens

Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

Desvantagens

At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.