SimplePractice is a cloud-based mental health solution that helps wellness professionals automate processes related to managing client relationships via scheduling, payment processing, documentation and more. Key features include appointment reminders, claims management, initial assessments, self-service portal and compliance tracking.
Designed for small to midsize businesses, SimplePractice’s client portal lets users handle insurance claims, appointment requests, bill payments and messaging. It comes with a template library, which allows practitioners to handle therapy notes and share them with coworkers and patients, ensuring collaboration across teams. Additionally, the tool enables firms to access documents from mobile devices and track client progress to update their treatment and medication.
SimplePractice helps import billing information to manage insurance claims, ensuring HIPAA compliance. Mobile applications for Android and iOS devices are also offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation and other online measures.
Amanda G. Especialidade: Hospitais e Saúde Número de funcionários: 2-10 funcionários
Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.
I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.
Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.
Resposta: SimplePractice 13/08/2019
Amanda, thanks for your positive review. We're proud to give you the back office you need to run a professional practice. Please don't hesitate to reach out if there's any additional feedback you have. - Gillian from SimplePractice
Daren C. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
My experience has been good overall. I think they make a lot of aspects of treatment easy which is good given their name. I don't like very many EHR's in the world because all they care about is practice management and are pretty terrible for high-volume clinical tasks - which makes them indirectly quite expensive in terms of labor to use. I think SimplePractice is a good balance between the two - though their reporting and practice management is still pretty weak.
I really like their balance between practice management and clinical documentation for a small practice, as well as the degree of customization for forms and documents.
Their portal is pretty easy for clients to use (I rarely get people having trouble with it).
I like their booking widget for my website.
The telehealth video/audio quality is very good.
Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date.
Their settings menu is not intuitive and you have to hunt around to find the setting you are looking for.
CEU offerings are not on topics of interest to me.
Their clearinghouse doesn't have one of the carriers I need.
Reporting and practice management tools are weak.
Their paid therapist collaboration group where potentially sensitive information is discussed is hosted by Facebook (perhaps the most untrustworthy and unethical software company on the planet) AND they charge us to be invited to participate on a platform that doesn't cost SimplePractice any money to host other than maybe some moderating? That doesn't align well with the brand reputation and quality of SimplePractice and isn't really a good value for the money (in my opinion).
Tina H. Especialidade: Clínica de saúde mental Número de funcionários: Profissional autônomo
Overall, I really like that I can do so much paperless admin tasks with SP.
The features that are most impactful are the paperless Intake process, the online billing, and the HIPPA-compliant storage of all PHI and billing information. It was fairly easy to learn to use and integrate into my business.
The Telehealth features are minimal and scarce. We really need better features to be able to do things that other platforms offer--writing board, chat within telehealth sessions, sharing sound from the client's screen when screen sharing, easier screen sharing for the client, better group video sessions.
Jenni B. Especialidade: Serviços a indivíduos e famílias Número de funcionários: Profissional autônomo
I am just getting started...I have high hopes yet!
**Note: I am very new to Simple Practice and I'm only three weeks in.
What I like most about this is the idea that everything will be located all in one place. No paper files to lug around, reduced costs on printing paper and ink for intakes and informed consents, and I'm excited about having automatic appointment reminders for clients. I like that I can send clients the documents ahead of time so they don't have to spend 20-25 minutes when they first arrive filing out paperwork. We can get started right away. And I appreciate that I can customize the way I contact the clients as their individual preference (some want texts, some want voice messages).
Although I am fairly tech savvy (I'm the top end of the millennials), I have not found simple practice as user friendly as I had hoped. I have used many support options so far and find the in-person ones most helpful. While trying to create my current intake form into one of the forms and documents...I found it rather nightmare-ish. It was tedious and I felt like it took 10 times longer than it needed to. I was SO glad my 30 minute phone consult had given me the heads up to use the pre-existing template and just change every question so I didn't have to totally re-invent the wheel. I am SO glad the template already existed! But I still felt like I was using a chisel on stone. It felt tedious and painful. I'm glad that's over!
Sometimes I get stuck on the calendar page and haven't yet found the button to default to the normal HOME setting so I have the sidebar. These are small things that I hardly ever have a hard time wasting time on..and yet I found myself not being able to get back there today multiple times.
Not as user friendly as I hoped.
Resposta: SimplePractice 27/08/2018
Jenni, we know you're just getting started with SimplePractice, and we also know there's a bit of a learning curve getting used to any software product. It's great to see that you're looking forward to being totally paperless! I'm also glad to see that you were able to connect with a SimplePractice team member to help you get your intake forms all set up. We offer unlimited live support - take advantage so we can get you up and running! Thanks for choosing SimplePractice and for joining our community - we're proud to support the vital work that you do.
- Gillian from SimplePractice
Vanessa V. Especialidade: Clínica de saúde mental Número de funcionários: 11-50 funcionários
It’s been great.
Everything is integrated into one system and they don’t stop creating new features.
Need more reports and privilege access for group practices.